Product FAQ
Find quick answers to common questions about ASTROS solutions — from setup to daily use, compatibility, and support.
ASTROS Station
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How many user connections does an ASTROS Station support?
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AS-201: Supports up to 20 user connections, with a maximum of 4 screens shared simultaneously.
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AS-101: Supports up to 8 user connections, with a maximum of 2 screens shared simultaneously.
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What display resolutions are supported by ASTROS Stations?
Both AS-201 and AS-101 support up to 4K output resolution when using HDMI output only.
If using HDMI & VGA dual output, the maximum resolution is 1080p. -
Do ASTROS Stations require an internet connection to work?
No. ASTROS Stations work on a local network without requiring internet access. However, internet is needed for firmware updates or remote management features.
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Which devices can connect to ASTROS Stations?
ASTROS supports laptops (Windows/macOS), tablets, and mobile devices (iOS/Android) through the ASTROS App, Pod, or browser-based AirPlay/Google Cast/Miracast.
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Is ASTROS Station secure for enterprise networks?
Yes. ASTROS supports multiple security modes, encrypted data transmission, and customizable access control to meet enterprise IT requirements.
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How do I update the firmware on an ASTROS Station?
Firmware can be updated via the web management console or configured to receive automatic over-the-air (OTA) updates.
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Can ASTROS Stations integrate with existing AV systems?
Yes. ASTROS Stations include HDMI input/output and network management tools, making them easy to integrate with most AV and conferencing setups. -
Can ASTROS Stations be used in large deployments?
Absolutely. ASTROS Stations are designed for scalability and can be deployed across multiple meeting rooms, classrooms, or campuses with centralized management. -
How many WiFi connections do AS-201/101 support?
AS-201 and AS-101 support up to 8 simultaneous WiFi connections. -
Why is there no audio output when I connect an external DAC or USB Microphone?
By default, our system prioritizes USB audio devices. When you connect a DAC—even if it only has a microphone attached—the system recognizes it as a complete audio output path (Speaker + Mic). Consequently, it may automatically "mute" your HDMI audio to send the sound to the DAC's missing speakers.
To ensure your audio always plays through your TV or Monitor while using a USB microphone, follow these steps:
- Access Settings: Open the device Configuration Page.
- Navigate to Video Settings: Select the HDMI & VGA tab.
- Adjust Audio Priority: Locate and check the box labeled “Always output audio from HDMI first.”
- Save Changes: Click Apply.
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Why is there no video output when I connect a VGA cable?
By default, the ASTROS station is set to HDMI Priority, which disables the VGA output to ensure maximum performance for 4K displays. To enable the VGA port, you must manually switch the station to "Dual Mode."
How to Enable VGA Output:
- Access Settings: Log in to the station’s Configuration Page.
- Change Display Mode: Navigate to the HDMI & VGA section.
- Select Dual Mode: Choose the option labeled "HDMI and VGA (up to FHD)".
- Save & Restart: Click Apply.
Note: The device will reboot automatically after you apply these settings to initialize the dual-output hardware.
ASTROS App
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Which operating systems are supported by the ASTROS App?
The ASTROS App supports Windows 10, macOS 10.14 or later, Android 8.0 (with audio output on Android 10.0+), and iOS/iPadOS 14 or later.
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Why can’t the ASTROS App find my Station?
The ASTROS App can only auto-discover Stations within the same subnet. Please ensure your device and the ASTROS Station are on the same subnet. If they are on different subnets, connect using the Station’s IP address manually and save it as a favorite.
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Why is Remote View not updating or showing a black screen?
This issue is often related to outdated graphics drivers. Updating your graphics card driver usually resolves the problem.
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Why does Remote View latency increase over time?
Some PCs experience this issue when using power-saving mode. Please switch your power settings to High Performance or Balanced mode for smoother performance.
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Why isn’t audio working in the Windows ASTROS App?
This is usually caused by an audio driver conflict or the wrong audio device being selected. Please check your Windows audio settings or update your audio driver, then try again.
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How can I display different content from my PC to two or more monitors simultaneously?
You can share different app windows or screens to multiple displays by using the ASTROS App in conjunction with multiple ASTROS Stations. This is ideal for presentations that require a "Command Center" view or multi-window multitasking.
Step-by-Step Setup:
- Hardware Prep: Ensure you have one ASTROS Station connected to each monitor you wish to use. All Stations must be on the same sub-network.
- Connect Your PC: Open the ASTROS App (Windows or macOS) on your laptop. Ensure your laptop is on the same sub-network as the Stations.
- Select Your Stations: Locate and connect to all target Stations from the device list within the app.
- Share Specific Content: Click the Window Sharing button for each Station. You can then choose to share your Entire Screen or a specific App Window to each individual monitor.
ASTROS Manager
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What should I do if my ASTROS Station is connecting to the wrong VM or appears offline?
When running multiple instances of ASTROS Manager (e.g., VM-A and VM-B) in the same environment, connection conflicts can occur. If a device intended for VM-A appears "Online" on VM-B instead, or shows as "Offline" on both, follow these troubleshooting steps.
Scenario 1: Both VMs share the same IP address
If your VMs are configured with the same IP, they will conflict when trying to claim the Station.
- Reset the Station: Go to the Station Configuration Page > System > Reset.
- Isolate the Connection: Power down VM-B. Ensure only VM-A is running during the initial connection to avoid registration conflicts.
Scenario 2: VMs have different IP addresses
If the Station is pointing to the wrong server IP, you must manually redirect it.
- Access Settings: Open the Station Configuration Page.
- Update Server IP: Navigate to Remote Access > ASTROS Manager Server.
- Point to Correct VM: Change the default name/IP to the specific IP address of the target VM.
- Save: Click Apply.
Scenario 3: Device is "Offline" on all VMs
If the Station cannot be reached by any Manager instance, try a basic hardware refresh:
- Reboot the Station: Go to Configuration Page > System > Reboot.
- Check Domain/IP: Verify that the ASTROS Manager Server IP in the Station settings matches your current VM IP.
Note: These steps (Reboot, Reset, and IP Verification) are the standard troubleshooting workflow even if you are only using a single VM.
ASTROS Pod
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Can I connect the ASTROS POD through a Hub or extension instead of directly to my PC?
For the most stable performance and highest signal integrity, we strongly recommend connecting the ASTROS POD directly to your PC’s USB-C port. However, if you must use a Hub or extension, it is possible provided your hardware meets specific technical requirements.
Technical Requirements for Hubs and Adapters
If the POD is not working through your peripheral, check for the following:
1. USB-C Hubs: Must Support DP Alt Mode Passthrough
The ASTROS POD relies on DisplayPort (DP) Alt Mode to transmit video data. Many standard USB hubs only support data transfer (like mice or keyboards) and do not pass through the video signal.
- Requirement: Ensure your Hub explicitly supports DP Alt Mode Passthrough.
2. Extension Cords/Adapters (USB-C to HDMI)
Many extensions that feature a built-in HDMI port will "consume" the DP Alt Mode signal to power that HDMI output.
- The Problem: Once the signal is converted to HDMI, the remaining USB-C ports on the extension usually lose their video capability.
- The Solution: The extension must feature MST (Multi-Stream Transport) to handle multiple video streams simultaneously. Without MST, the POD will not receive a signal.