Product FAQ
Find quick answers to common questions about ASTROS solutions — from setup to daily use, compatibility, and support.
ASTROS Station
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How many user connections does an ASTROS Station support?
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AS-201: Supports up to 20 user connections, with a maximum of 4 screens shared simultaneously.
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AS-101: Supports up to 8 user connections, with a maximum of 2 screens shared simultaneously.
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What display resolutions are supported by ASTROS Stations?
Both AS-201 and AS-101 support up to 4K output resolution when using HDMI output only.
If using HDMI & VGA dual output, the maximum resolution is 1080p. -
Do ASTROS Stations require an internet connection to work?
No. ASTROS Stations work on a local network without requiring internet access. However, internet is needed for firmware updates or remote management features.
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Which devices can connect to ASTROS Stations?
ASTROS supports laptops (Windows/macOS), tablets, and mobile devices (iOS/Android) through the ASTROS App, Pod, or browser-based AirPlay/Google Cast/Miracast.
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Is ASTROS Station secure for enterprise networks?
Yes. ASTROS supports multiple security modes, encrypted data transmission, and customizable access control to meet enterprise IT requirements.
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How do I update the firmware on an ASTROS Station?
Firmware can be updated via the web management console or configured to receive automatic over-the-air (OTA) updates.
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Can ASTROS Stations integrate with existing AV systems?
Yes. ASTROS Stations include HDMI input/output and network management tools, making them easy to integrate with most AV and conferencing setups. -
Can ASTROS Stations be used in large deployments?
Absolutely. ASTROS Stations are designed for scalability and can be deployed across multiple meeting rooms, classrooms, or campuses with centralized management.
ASTROS App
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Which operating systems are supported by the ASTROS App?
The ASTROS App supports Windows 10, macOS 10.14 or later, Android 8.0 (with audio output on Android 10.0+), and iOS/iPadOS 14 or later.
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Why can’t the ASTROS App find my Station?
The ASTROS App can only auto-discover Stations within the same subnet. Please ensure your device and the ASTROS Station are on the same subnet. If they are on different subnets, connect using the Station’s IP address manually and save it as a favorite.
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Why is Remote View not updating or showing a black screen?
This issue is often related to outdated graphics drivers. Updating your graphics card driver usually resolves the problem.
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Why does Remote View latency increase over time?
Some PCs experience this issue when using power-saving mode. Please switch your power settings to High Performance or Balanced mode for smoother performance.