--- title: FAQ – ASTROGATE | Wireless Presentation & Conferencing description: Get answers to ASTROS FAQ. Learn about ASTROS App and Station setup, wireless presentation, screen sharing, compatibility, troubleshooting, and support. --- [![活動背板 (2)](https://astrogate.com/hs-fs/hubfs/%E6%B4%BB%E5%8B%95%E8%83%8C%E6%9D%BF%20(2).png?width=1568&height=379&name=%E6%B4%BB%E5%8B%95%E8%83%8C%E6%9D%BF%20(2).png "活動背板 (2)")](https://astrogate.com/home?hsLang=en) [![活動背板 (2)](https://astrogate.com/hs-fs/hubfs/%E6%B4%BB%E5%8B%95%E8%83%8C%E6%9D%BF%20(2).png?width=1568&height=379&name=%E6%B4%BB%E5%8B%95%E8%83%8C%E6%9D%BF%20(2).png "活動背板 (2)")](https://astrogate.com/home?hsLang=en) - Products - [ASTROS Station](https://astrogate.com/astros-station) - [AS-201](https://astrogate.com/astros-as201) - [AS-101](https://astrogate.com/astros-as101) - [ASTROS Pod](https://astrogate.com/astros-pod) - [AP4 Series](https://astrogate.com/astros-pod-ap4) - [AP2 Series](https://astrogate.com/astros-pod-ap2) - [ASTROS Software](https://astrogate.com/astros-software) - [ASTROS App](https://astrogate.com/astros-app) - [ASTROS Manager](https://astrogate.com/astros-manager) - [Pod Utility](https://astrogate.com/pod-utility) - [APP BYOM](https://astrogate.com/app-byom) - Solutions - [Enterprise](https://astrogate.com/astros-for-enterprise) - [Education](https://astrogate.com/astros-for-learning) - Partners - [Regional Partners](https://astrogate.com/regional-partners) - [Strategic Partners](https://astrogate.com/strategic-partners) - [Televic x Lumens x ASTROS](https://astrogate.com/astros-televic-lumens-collaboration) - [INOGENI x ASTROS](https://astrogate.com/astros-inogeni-compatible) - [Nureva x ASTROS](https://astrogate.com/astros-nureva-collaboration) - [Lumens x ASTROS](https://astrogate.com/astros-lumens-integration) - [AVer x ASTROS](https://astrogate.com/astros-aver) - [Angekis x ASTROS](https://astrogate.com/astros-angekis) - [IPEVO x ASTROS](https://astrogate.com/astros-ipevo) - Support - [Download Center](https://astrogate.com/downloads) - [FAQ](https://astrogate.com/faq) - [Technical Support](https://astrogate.com/technical-support) - [Warranty Check](https://astrogate.com/warranty-status-check-astrogate-wireless-presentation-conferencing) - [Compatible List](https://astrogate.com/compatibility-list) - Resources - [Success Stories](https://astrogate.com/success-stories) - [Newsroom](https://astrogate.com/en/newsroom) - [Brand Resources](https://astrogate.com/brand-resources) - [English](https://astrogate.com/faq) - [中文 - 繁體](https://astrogate.com/zh-tw/faq) [Contact Us](https://astrogate.com/contact-us?hsLang=en) Toggle Menu - [English](https://astrogate.com/faq) - [中文 - 繁體](https://astrogate.com/zh-tw/faq) Toggle Menu [Contact Us](https://astrogate.com/contact-us?hsLang=en) - Products - [ASTROS Station](https://astrogate.com/astros-station) - [AS-201](https://astrogate.com/astros-as201) - [AS-101](https://astrogate.com/astros-as101) - [ASTROS Pod](https://astrogate.com/astros-pod) - [AP4 Series](https://astrogate.com/astros-pod-ap4) - [AP2 Series](https://astrogate.com/astros-pod-ap2) - [ASTROS Software](https://astrogate.com/astros-software) - [ASTROS App](https://astrogate.com/astros-app) - [ASTROS Manager](https://astrogate.com/astros-manager) - [Pod Utility](https://astrogate.com/pod-utility) - [APP BYOM](https://astrogate.com/app-byom) - Solutions - [Enterprise](https://astrogate.com/astros-for-enterprise) - [Education](https://astrogate.com/astros-for-learning) - Partners - [Regional Partners](https://astrogate.com/regional-partners) - [Strategic Partners](https://astrogate.com/strategic-partners) - [Televic x Lumens x ASTROS](https://astrogate.com/astros-televic-lumens-collaboration) - [INOGENI x ASTROS](https://astrogate.com/astros-inogeni-compatible) - [Nureva x ASTROS](https://astrogate.com/astros-nureva-collaboration) - [Lumens x ASTROS](https://astrogate.com/astros-lumens-integration) - [AVer x ASTROS](https://astrogate.com/astros-aver) - [Angekis x ASTROS](https://astrogate.com/astros-angekis) - [IPEVO x ASTROS](https://astrogate.com/astros-ipevo) - Support - [Download Center](https://astrogate.com/downloads) - [FAQ](https://astrogate.com/faq) - [Technical Support](https://astrogate.com/technical-support) - [Warranty Check](https://astrogate.com/warranty-status-check-astrogate-wireless-presentation-conferencing) - [Compatible List](https://astrogate.com/compatibility-list) - Resources - [Success Stories](https://astrogate.com/success-stories) - [Newsroom](https://astrogate.com/en/newsroom) - [Brand Resources](https://astrogate.com/brand-resources) [Facebook](https://www.facebook.com/ASTROGATE) [Linkedin](https://www.linkedin.com/company/astrogate/?viewAsMember=true) [YouTube](https://www.youtube.com/@astrosmeetings) # Product FAQ ##### Find quick answers to common questions about ASTROS solutions — from setup to daily use, compatibility, and support. Get Support Now × --- ## Have Question? We are here to help Search FAQ × FAQ Index Before You Buy [What is the difference between BYOD and BYOM?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-presales1) [Is a subscription required to use ASTROS?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-presales2) [Which model should I choose: AS-101 or AS-201?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-presales3) [Is ASTROS secure enough for enterprise networks?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-presales4) [What devices and conferencing platforms does ASTROS support?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-presales5) ASTRSO Station [Network Connection & Settings](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station1) [Projection Mechanism (AirPlay / Cast / Browser)](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station2) [Video Output & Hardware](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station3) [System Maintenance](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station4) [Network Configuration Guide for ASTROS AS201 (Ethernet / Wi-Fi) ](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station5) [How to Activate the APP BYOM License](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station6) [How to Collect Logs from the ASTROS Station](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station7) [How to Set Up a Login Code on ASTROS AS-201](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station8) [Why is there no audio output when I connect an audio DAC to the Station?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station9) [Why Is Part of My Screen Cut Off on My TV? (Overscan Issue)](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station10) [Unstable network connection-Basic troubleshooting (IMPORTANT)](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station11) [Unstable network connection-Network Health (IMPORTANT)](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station12) [Why can’t I see the display by connecting VGA cable?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station13) [How do I set up Daily Reboot on ASTROS Station?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station14) [How to Use Miracast with ASTROS Station](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station15) [ASTROS Miracast Dongle Notification](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station16) [When connecting ASTROS to devices with built-in systems like MTR or Zoom Rooms, the ASTROS station’s main interface replaces the original MTR or Zoom Room UI.](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-station17) ASTROS Pod [How to Check POD Firmware](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-pod1) [Can I connect the POD through a USB Hub or extension cable instead of directly to my PC?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-pod2) [ASTROS POD Indicator & Troubleshooting Guide](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-pod3) [Are there black bars on all four sides of the screen when projecting from the Pod?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-pod4) [When the pod is connected to a PC or laptop, it displays a purple/pink LED and fails to share content. However, it works properly on some PCs/laptops. What could be the reason?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-pod5) ASTROS App [Connection & Discovery](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-app1) [Audio & Video Issues](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-app2) [Versions & Installation](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-app3) [How to Use the BYOM Function via the ASTROS App](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-app4) [How to Use the Remote View Function in the ASTROS App](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-app5) [How to Display Different Content to Multiple Monitors via ASTROS App](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-app6) ASTROS Manager [Device Offline](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-manager1) [VM Setup Guide](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-manager2) [Setting a Static IP for ASTROS Manager VM](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-manager3) [Device Offline Troubleshooting](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-manager4) [Moving a VM to Another Device](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-manager5) General Questions [Why is there no sound when I use AirPlay to share content on the screen?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-question2) [When using the AS-201 BYOM feature, the Nureva microphone is detected correctly, but why is there no speaker output from the HDL310 or HDL410?](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-question3) [When using macOS with USB-C Mirror selected as the audio output, the volume bar cannot be adjusted.](https://astrogate.com/faq#astros-faq-widget_1784191137085-faq-question4) Before You Buy What is the difference between BYOD and BYOM? Copy link **BYOD (Bring Your Own Device)** allows you to wirelessly share content from your laptop, smartphone, or tablet to the meeting room display. **BYOM (Bring Your Own Meeting)** extends this capability by wirelessly connecting the meeting room's USB camera, microphone, and speaker to your laptop, allowing you to host meetings using your preferred conferencing application such as Zoom, Microsoft Teams, or Google Meet. - **AS-201:** Supports both BYOD and BYOM - **AS-101:** Supports BYOD wireless presentation Is a subscription required to use ASTROS? Copy link No. The core ASTROS wireless presentation features require only a one-time hardware purchase with **no recurring subscription fees**. The **BYOM feature in the ASTROS App** includes a **7-day free trial**. After the trial period, a BYOM license is required to continue using this feature. Please contact your ASTROS reseller or Astrogate representative for licensing information. Which model should I choose: AS-101 or AS-201? Copy link ### Choose **AS-101** if you need: - Small meeting rooms - Wireless presentation (BYOD) - Dual-screen split presentation ### Choose **AS-201** if you need: - Medium to large meeting rooms - BYOD and BYOM conferencing - Four-way split screen - Annotation - Remote View - PoE deployment Is ASTROS secure enough for enterprise networks? Copy link Yes. ASTROS is designed with enterprise-grade security features, including: - Encrypted media transmission - Optional PIN code authentication - Gatekeeper network isolation between corporate and guest networks - User credentials and data remain on the user's device - Centralized device management through the Web Management Portal What devices and conferencing platforms does ASTROS support? Copy link **Operating Systems** - Windows - macOS - iOS - Android - ChromeOS **Wireless Presentation Methods** - ASTROS App - Apple AirPlay - Google Cast - Miracast **Video Conferencing Platforms (BYOM)** - Microsoft Teams - Zoom - Google Meet - Other conferencing applications that support standard USB audio and video devices ASTRSO Station Network Connection & Settings Copy link **Q: Why can’t the Station connect to a Wi-Fi access point?** **A:** Please **disconnect the physical Ethernet cable** first. The Station will only initiate a Wi-Fi connection once it detects that the wired network is disconnected. **Q: How can I achieve the best wireless projection performance?** **A:** Whether the Station is acting as an AP (Access Point) or connecting to another router, we recommend using the **5G Wi-Fi band** exclusively. **Q: How do I set up network isolation for security purposes?** **A:** By default, the wired connection is for the internal network (company/school), and the wireless signal provides IP addresses for the external network. You can use **Gatekeeper** settings to further restrict access from the external network to the internal network. **Q: What are the limitations of Bridge Mode?** **A:** In this mode, the wired network does not support Static IP addresses; the IP must be assigned to the Station by a **DHCP server**. **Q: Why can I still interact with a webpage after setting Gatekeeper rules?** **A:** New rules only apply to **"new connections."** It is recommended to restart the Station to terminate existing sessions and apply the new rules. **Q: Which TCP/UDP ports does the ASTROS Station use?** **A:** Please refer to the table below. **![](https://astrogate.com/hs-fs/hubfs/image-png-1.png?width=318&height=269&name=image-png-1.png)** Projection Mechanism (AirPlay / Cast / Browser) Copy link **Q: Why does AirPlay sometimes allow projection without a login code?** **A:** AirPlay remembers the authentication status for a short period. If the login code has not been changed and you project again within a short time, the system will reconnect automatically. **Q: Which Google Cast devices are supported by ASTROS Station?** **A:** It supports screen mirroring for **Chromebooks, Chrome browsers, and Android devices**. Please note that casting via the Google Home App is not supported. **Q: Why can't I enter a login code when using Google Cast?** **A:** The Google Cast protocol itself does not support a login code verification mechanism. **Q: Which browsers support direct projection? Do they require plugins?** **A:** **Edge (v88+)** and **Chrome (v79+)** both support native projection; no additional extensions or plugins are required. **Q: Can I adjust the volume while projecting?** **A:** When projecting photos, videos, or YouTube, volume changes made within the app may be less noticeable. It is recommended to adjust the **physical volume of the display or TV** directly. Video Output & Hardware Copy link **Q: What is the maximum resolution supported by the Station?** **A:** HDMI output alone supports up to **4K@30Hz**. If HDMI and VGA are used simultaneously, the maximum resolution is **1080p@60Hz**. **Q: Why is the HDMI resolution menu grayed out and unadjustable?** **A:** The HDMI cable must be connected to a display device first. This allows the Station to read the device's supported resolutions (**EDID**) before the list becomes available. **Q: Why is there no image when the VGA cable is connected?** **A:** The Station defaults to HDMI output. Please go to the settings page and switch the output mode to **"HDMI and VGA."** **Q: What should I do if the projected image is cropped (overscanned)?** **A:** This is usually a display setting issue. Please adjust the **"Aspect Ratio"** or **"Scan Mode"** settings on your TV or monitor. System Maintenance Copy link **Q: What should I do if I forget the web configuration password?** **A:** Please long-press the power button for 8 seconds to perform a **factory reset**. The default login password is `admin`. **Q: What USB flash drive formats does the Station support?** **A:** The Station only supports the **FAT32** format. Network Configuration Guide for ASTROS AS201 (Ethernet / Wi-Fi)  Copy link There are several options for integrating the ASTROS Station into your network environment. **We recommend connecting the ASTROS Station to the corporate network via Ethernet before performing any Wi-Fi configurations.** ### 1. ASTROS Station: Standalone Network    In this mode, the ASTROS Station acts as a dedicated wireless access point. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-09-36-51-0226-AM.png?width=975&height=338&name=image-png-Apr-08-2026-09-36-51-0226-AM.png) **Setup:** Go to **Landing page** \> **Wi-Fi** \> Select **"ASTROS as AP"** \> Click **Apply**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-09-37-06-1791-AM.png?width=863&height=655&name=image-png-Apr-08-2026-09-37-06-1791-AM.png) **Connection:** You can find the ASTROS SSID in your computer's Wi-Fi list and connect to it directly. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-09-37-49-8710-AM.png?width=379&height=469&name=image-png-Apr-08-2026-09-37-49-8710-AM.png)   ### 2. ASTROS Station: Joining a Local Area Network (LAN) via Ethernet   Connect the ASTROS Station to your organization's LAN using a physical cable. **Physical Connection:** Organization LAN \> Ethernet Cable \> ASTROS Station. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-09-38-52-4900-AM.png?width=822&height=285&name=image-png-Apr-08-2026-09-38-52-4900-AM.png)   **Setup:** Go to **Landing page** \> **Ethernet** \> Configure your settings \> Click **Apply**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-09-41-04-8059-AM.png?width=1126&height=673&name=image-png-Apr-08-2026-09-41-04-8059-AM.png)   ** ASTROS Station → Wi-Fi → Your device ** **![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-09-51-27-1880-AM.png?width=1024&height=445&name=image-png-Apr-08-2026-09-51-27-1880-AM.png)** **Access:** \* If you turn **ASTROS Wi-Fi off**, you can connect your user device to the organization's existing Wi-Fi (as long as it is on the same LAN as the ASTROS Station). ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-09-52-26-6460-AM.png?width=1180&height=508&name=image-png-Apr-08-2026-09-52-26-6460-AM.png) Alternatively, you can still connect your device directly to the ASTROS Station's Wi-Fi. ### 3. ASTROS Station: Joining a Local Area Network (LAN) via Wi-Fi   Connect the ASTROS Station to the organization's network wirelessly (Wi-Fi Bridge). ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-09-53-27-8703-AM.png?width=837&height=291&name=image-png-Apr-08-2026-09-53-27-8703-AM.png)   **Pre-requisite:** Before switching the Wi-Fi mode, please ensure the station is connected to a physical LAN to maintain access during configuration. **Setup:** Go to **Landing page** \> **Wi-Fi** \> Select **"ASTROS connects to another AP"** \> Click **Apply**. **Access:** Once configured, your device will be able to discover and connect to the ASTROS Station through the organization’s network.   ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-09-54-09-5642-AM.png?width=796&height=561&name=image-png-Apr-08-2026-09-54-09-5642-AM.png)   How to Activate the APP BYOM License Copy link ### Step 1: Access the Station Web Portal   Open your web browser and log in to the Station Web Portal by entering its **IP address** or **https://\[Your\_Station\_Name\]**.   ### Step 2: Activate APP BYOM   Navigate to **Configuration** \> **APP BYOM** \> **APP BYOM Activation**. Enter your license key in the text field and click **Submit**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-10-19-11-9149-AM.png?width=1240&height=715&name=image-png-Apr-08-2026-10-19-11-9149-AM.png)   ### Step 3: Verify Activation   Once the license is successfully applied, the status will display as **"Activated"**, as shown below. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-08-2026-10-18-01-0107-AM.png?width=913&height=269&name=image-png-Apr-08-2026-10-18-01-0107-AM.png)   How to Collect Logs from the ASTROS Station Copy link 1. **Access the Station Web Interface** Enter the station's **IP address** or **https://\[Your\_Station\_Name\]** into your browser. - *Note:* If the Ethernet cable is not connected, the default IP address is **192.168.120.11**. 2. **Enable Debug Logging** Navigate to **System** and toggle on **Enable debug logging** (as shown below). ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-01-57-34-3163-AM.png?width=975&height=612&name=image-png-Apr-09-2026-01-57-34-3163-AM.png) 3. **Reproduce the Issue** Perform the actions that caused the problem. Ensure the issue occurs while **Debug Logging** is active so the system can record the necessary data. 4. **Download and Send the Log** Click the **Download Log** button (as shown below) to save the file. Please send this file to our technical support team for further analysis. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-01-58-06-6100-AM.png?width=975&height=612&name=image-png-Apr-09-2026-01-58-06-6100-AM.png)   How to Set Up a Login Code on ASTROS AS-201 Copy link To prevent unauthorized users from interrupting your presentation, follow these steps to secure your session with a login code:   ### **1. Access the ASTROS Web Portal**   - Enter the **IP address** of your ASTROS station into a web browser to access the landing page. - Log in to the **Configuration** page. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-02-35-21-8285-AM.png?width=975&height=249&name=image-png-Apr-09-2026-02-35-21-8285-AM.png) ### **2. Configure Login Code Settings**   - Navigate to **General** \> **Login Code**. - Select your preferred **Login Code Type** from the dropdown menu. - Click **Apply** to save your changes. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-02-37-29-6324-AM.png?width=975&height=285&name=image-png-Apr-09-2026-02-37-29-6324-AM.png)   > *Note: The "Apply" button will remain greyed out if no changes are made.*   ### **Login Code Types**   | **Type** | **Description** | | --- | --- | | **Random** | A 4-digit code is automatically generated. The code refreshes whenever all users disconnect or the station reboots. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-02-39-39-3375-AM.png?width=573&height=95&name=image-png-Apr-09-2026-02-39-39-3375-AM.png) | | **Fixed** | You manually set a permanent 4-digit code that remains the same for every session. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-02-39-49-0118-AM.png?width=573&height=107&name=image-png-Apr-09-2026-02-39-49-0118-AM.png) | | **No Code** | (Default) No login code is required; anyone can connect to the station. | ### **3. Verification**   Once enabled, the **4-digit login code** will be displayed on the **ASTROS main standby screen**. Users must enter this code to start mirroring their screen. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-02-43-55-3932-AM.png?width=975&height=549&name=image-png-Apr-09-2026-02-43-55-3932-AM.png)   Why is there no audio output when I connect an audio DAC to the Station? Copy link **There is no audio output when I connect an audio DAC (system) with MIC to the station.** ** The configuration as below: ** **![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-05-38-24-9157-AM.png?width=655&height=601&name=image-png-Jul-27-2026-05-38-24-9157-AM.png)** - With default setting (Priority will be given to USB audio system): - Always Audio output from HDMI first There is a setting in our configuration page to always keep the audio output from HDMI. When the audio DAC does not connect to any speaker only a mic, it will still be recognized as a complete audio system (microphone & speaker). ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-05-44-07-9913-AM.png?width=782&height=89&name=image-png-Jul-27-2026-05-44-07-9913-AM.png) *\*You will still get the mic from audio DAC, but the audio output will be from HDMI.* *![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-05-45-02-7277-AM.png?width=948&height=129&name=image-png-Jul-27-2026-05-45-02-7277-AM.png)* Go to the configuration page \> HDMI & VGA \> check “Always output audio from HDMI first” \> Click “Apply” ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-05-45-42-3502-AM.png?width=975&height=390&name=image-png-Jul-27-2026-05-45-42-3502-AM.png) Why Is Part of My Screen Cut Off on My TV? (Overscan Issue) Copy link # Why Is Part of My Screen Cut Off on My TV? (Overscan Issue) ### • What is Overscan? Overscan occurs when the edges of your display (top, bottom, left, and right) extend beyond the visible screen area. As a result, parts of the content—such as the taskbar, subtitles, or window borders—may be cut off. --- ### • Why does Overscan happen? Many TVs are configured to slightly zoom in on the video image by default, especially when receiving signals from HDMI devices. This behavior originated from older analog TV standards and is still enabled on many modern TVs. --- ### • How do I fix Overscan on my TV? Go to your TV's display settings and look for options such as: - **Picture Size** - **Aspect Ratio** - **Display Area** - **Screen Size** Then: - Change the setting to **Just Scan**, **Screen Fit**, **Full Pixel**, or **1:1**, depending on your TV model. - Turn **Overscan** **Off** if your TV provides a dedicated toggle. ### 📌 TV Brand Tips | TV Brand | Setting | | --- | --- | | **Samsung** | Picture Size → **Screen Fit** | | **LG** | Aspect Ratio → **Just Scan** | | **Sony** | Display Area → **Full Pixel** | | **TCL / Hisense** | Picture Size → **Direct** or **1:1** | --- ## • How do I fix Overscan from my Windows PC? ### 1. Check the Display Resolution Right-click on the desktop → **Display settings** → Set the display resolution to the **recommended (native)** resolution for your TV. --- ### 2. Adjust Scaling in Your Graphics Card Control Panel #### 🔹 Intel Graphics Open **Intel Graphics Command Center** (or Intel Graphics Settings). Go to: **Display** → Set **Scaling** to **Custom Aspect Ratio** or **Scale Full Screen**. --- #### 🔹 AMD Radeon Open **AMD Radeon Software**. Go to: **Display** → Adjust the **HDMI Scaling** slider until the image fits the screen correctly. --- #### 🔹 NVIDIA Right-click on the desktop → **NVIDIA Control Panel** Go to: **Display** → **Adjust desktop size and position** Under **Scaling**: - Set **Scaling Mode** to **Aspect Ratio**. - Check **Override the scaling mode set by games and programs**. Click **Apply**. --- ## • What if I'm using macOS? Open **System Settings** (or **System Preferences**) → **Displays**. 1. Select your TV display. 2. Make sure you're using a direct HDMI connection (or a USB-C to HDMI adapter, if applicable). 3. Try manually setting the display resolution to match your TV's native resolution, such as: - **1920 × 1080 (Full HD)** - **3840 × 2160 (4K UHD)** If the image is still cut off, check your TV's **Aspect Ratio** or **Overscan** settings, as the issue is typically caused by the TV rather than macOS. ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-05-50-55-5403-AM.png?width=408&height=392&name=image-png-Jul-27-2026-05-50-55-5403-AM.png) Unstable network connection-Basic troubleshooting (IMPORTANT) Copy link # Troubleshooting Unstable Wireless Connections Have you ever experienced unstable wireless connections while using an **ASTROS Station**, even after trying various troubleshooting methods? Wireless signal interference can occur unexpectedly. Below are some of the most common causes of Wi-Fi interference and our recommendations for improving connection stability. --- ## 1. Other Wireless Networks You may have heard the phrase, **"The air is dirty."** This means that nearby Wi-Fi networks are using the same or overlapping channels, which can cause interference and result in weak or unstable wireless connections. ### Recommendation for ASTROS Station Our **Q2 2025 firmware** supports the following four Wi-Fi channels: - CH36 - CH44 - CH149 - CH157 > **Note:** The current official firmware supports **CH44** only. > > Please contact us if you need a demo firmware for further testing. > **Please note:** Band 4 channels (CH149 and CH157) are not available in some countries. References: ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-05-58-00-8019-AM.png?width=869&height=274&name=image-png-Jul-27-2026-05-58-00-8019-AM.png) - [https://naic.nrao.edu/arecibo/phil/rfi/u\_niiband\_802.11\_aug16.pdf](https://naic.nrao.edu/arecibo/phil/rfi/u_niiband_802.11_aug16.pdf)![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-05-58-20-7529-AM.png?width=1008&height=206&name=image-png-Jul-27-2026-05-58-20-7529-AM.png) - https://en.wikipedia.org/wiki/List\_of\_WLAN\_channels#5\_GHz\_(802.11a/h/n/ac/ax/be) ### How to change the Wi-Fi channel Go to: **ASTROS Station Web Portal → Configuration → Wi-Fi → Channel** Select a different channel and click **Apply**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-05-59-05-3169-AM.png?width=826&height=670&name=image-png-Jul-27-2026-05-59-05-3169-AM.png) --- ## 2. Electronic Devices Electronic devices such as: - Microwave ovens - Bluetooth devices - Cordless phones can emit signals that interfere with Wi-Fi, especially on the **2.4 GHz** band. ### Recommendation for ASTROS Station We strongly recommend using the **5 GHz Wi-Fi band** on the ASTROS Station to minimize interference and improve connection stability. Go to: **ASTROS Station Web Portal → Configuration → Wi-Fi → Band → Select 5 GHz → Apply** **![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-05-59-43-5275-AM.png?width=823&height=487&name=image-png-Jul-27-2026-05-59-43-5275-AM.png)** --- ## 3. Physical Obstacles Thick walls, furniture, and conductive materials such as metal can weaken or block Wi-Fi signals. ### Recommendation for ASTROS Station - Do not install the ASTROS Station behind a wall, LED video wall, interactive flat panel (IFP), or inside a cabinet or shelf. - Consider replacing the included **2 dBi antenna** with a **5 dBi high-gain antenna** for improved wireless coverage. - The ASTROS Station uses standard antenna connectors, making antenna replacement easy. --- ## 4. Distance and Signal Strength As the distance between a device and the wireless access point increases, the wireless signal becomes weaker and more susceptible to interference. ### Recommendation for ASTROS Station - Use a **professional (enterprise-grade) wireless access point** whenever possible. - Keep personal devices within **8 meters** of the ASTROS Station. We recommend a maximum distance of **10 meters**. - Connect the access point to the ASTROS Station using an **Ethernet cable** whenever possible for the most stable performance. > **Note:** We will provide more details about Ethernet deployment in a future chapter. Unstable network connection-Network Health (IMPORTANT) Copy link # Network Health Check ## Check the Network Status You can use the **Ping** command to evaluate the quality and stability of your wireless network connection. --- ## From the ASTROS Station 1. Connect an Ethernet cable to the **AS-201**. 2. Select **ASTROS as the Access Point (AP)**. 3. Click **Apply**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-06-10-57-0607-AM.png?width=628&height=685&name=image-png-Jul-27-2026-06-10-57-0607-AM.png) --- ## From Your PC 1. Connect your PC to the Station's Wi-Fi SSID (**AS201-XXXX**). 2. Open **Command Prompt**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-06-13-16-4499-AM.png?width=517&height=520&name=image-png-Jul-27-2026-06-13-16-4499-AM.png) --- ## Check the Station AP Connection Run the following command: ``` ping -t 192.168.120.11 ``` > **192.168.120.11** is the default IP address of the AS-201 when it is operating as an access point (AP). A healthy Wi-Fi connection should typically have a **ping latency below 10 ms**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-06-16-58-8897-AM.png?width=457&height=511&name=image-png-Jul-27-2026-06-16-58-8897-AM.png) --- ## Check the Office Wi-Fi Connection Open another Command Prompt window and run: ``` ping -t [IP address displayed on your Station] ``` This IP address is assigned to the Station by your office Wi-Fi access point. ![](https://astrogate.com/hs-fs/hubfs/undefined-Jul-27-2026-06-12-23-1440-AM.png?width=439&height=503&name=undefined-Jul-27-2026-06-12-23-1440-AM.png) Comparing these two Ping results helps determine whether the issue is related to the **Station AP** or your **office Wi-Fi network**. --- ## If You Are Using a POD If you find that the **Station AP** provides a stronger and more stable connection than your office Wi-Fi AP, connect your POD to the **Station SSID (AS201-XXXX)** using **POD Utility**. Conversely, if your office Wi-Fi AP provides a better connection, configure the POD to connect to the office Wi-Fi instead. --- ## If the Ping Latency Exceeds 100 ms If the ping latency is consistently higher than **100 ms**, follow the steps below. ### 1. Check for Wi-Fi Interference Use a [Wi-Fi analyzer tool](https://apps.microsoft.com/detail/9nblggh33n0n?hl=en-US&gl=US) to verify whether the Station's wireless channel is experiencing interference from nearby Wi-Fi networks. For example, if many nearby Wi-Fi networks are using **Channel 36**, **Channel 44**, or other channels in **Band 1**, and your Station is also operating on Band 1, wireless interference is more likely to occur. ![](https://astrogate.com/hs-fs/hubfs/undefined-Jul-27-2026-06-12-22-2633-AM.png?width=568&height=573&name=undefined-Jul-27-2026-06-12-22-2633-AM.png) ![](https://astrogate.com/hs-fs/hubfs/undefined-Jul-27-2026-06-12-22-5605-AM.png?width=936&height=321&name=undefined-Jul-27-2026-06-12-22-5605-AM.png) ### Solution Change the Station to a Wi-Fi channel with less interference. Go to: **ASTROS Station Web Portal → Configuration → Wi-Fi → Channel** Select a different channel and click **Apply**. The AS-201 currently supports the following channels: - CH36 (Band 1) - CH44 (Band 1) - CH149 (Band 4) - CH157 (Band 4) ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-27-2026-06-22-53-6213-AM.png?width=819&height=661&name=image-png-Jul-27-2026-06-22-53-6213-AM.png) --- ## Test Again After changing the Wi-Fi channel, run the **Ping** test again to determine whether the network performance has improved. --- ## If the Network Is Still Unstable If the network remains unstable after changing the Wi-Fi channel, we recommend the following: - Verify that your Wi-Fi router is running the latest firmware. - If possible, replace the router or access point with another one for comparison testing. - Monitor whether audio and video become out of sync at the same time that the ping latency increases. If the timing matches, it may indicate a network-related issue. If you have completed all of the recommended troubleshooting steps and the problem still persists, please contact **your router vendor, your IT administrator, and the ASTROS support team** so that we can work together to investigate the issue further. Why can’t I see the display by connecting VGA cable? Copy link - ## Check the Station Configuration By default, the **ASTROS Station outputs video through HDMI only**, so **VGA output is disabled**. To enable VGA output, go to: **Configuration → HDMI and VGA (up to FHD) → Apply** > **Note:** The Station must be rebooted after applying this setting for the change to take effect. > > *![](https://astrogate.com/hs-fs/hubfs/undefined-Jul-27-2026-06-29-56-3409-AM.png?width=935&height=390&name=undefined-Jul-27-2026-06-29-56-3409-AM.png)* --- ## Resolution Limitation in Dual Output Mode By default, the ASTROS Station outputs video through **HDMI**, supporting resolutions of up to **4K**. However, when **HDMI + VGA** output is enabled, the Station operates in **dual-output mode**. As a result, the **maximum output resolution is limited to 2K (Full HD)** for both outputs. How do I set up Daily Reboot on ASTROS Station? Copy link The **Daily Reboot** feature allows the ASTROS Station to restart automatically at a scheduled time each day, helping maintain optimal connectivity and system performance. **Steps:** 1. Go to the **Configuration** page. 2. Select **Date & Time**. 3. Enable **Daily Reboot**. 4. Select your preferred **reboot time**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Aug-25-2026-08-42-39-6876-AM.png?width=804&height=514&name=image-png-Aug-25-2026-08-42-39-6876-AM.png) Once enabled, the ASTROS Station will automatically reboot at the selected time every day. How to Use Miracast with ASTROS Station Copy link 1. Insert the **Miracast dongle** into the Station’s USB port. 2. The Station will **automatically reboot**. ![](https://astrogate.com/hs-fs/hubfs/Screenshot%202026-08-26%20165548-png.png?width=1818&height=1023&name=Screenshot%202026-08-26%20165548-png.png) 3. After rebooting, the **Miracast icon** will appear in the top-right corner of the default screen. ![](https://astrogate.com/hs-fs/hubfs/image-png-Aug-26-2026-09-14-58-7863-AM.png?width=1767&height=958&name=image-png-Aug-26-2026-09-14-58-7863-AM.png) 4. On your PC, press **Windows + K** and select the **Station name**. ![](https://astrogate.com/hs-fs/hubfs/Screenshot%202026-08-26%2017001033-png.png?width=541&height=621&name=Screenshot%202026-08-26%2017001033-png.png) 5. You can now start **screen sharing via Miracast**. ASTROS Miracast Dongle Notification Copy link **1. Overview** ASTROS Miracast Dongle is designed to provide flexible wireless presentation connectivity under different network environments. By supporting both **Microsoft MICE (Miracast over Infrastructure)** and **Traditional Miracast**, ASTROS allows users to present wirelessly whether the PC is connected to the same LAN as the ASTROS Station or operating in a different network environment. This provides greater deployment flexibility for enterprise, education, and meeting-room environments. **2. Supported Miracast Architectures** ASTROS supports two Miracast connection methods: **A. Miracast over Infrastructure – MICE** When the Windows PC and ASTROS system are connected to the **same network / LAN**, ASTROS can use Microsoft MICE technology for wireless presentation. In this architecture: ![](https://astrogate.com/hs-fs/hubfs/image-png-Aug-27-2026-06-26-00-0177-AM.png?width=1441&height=744&name=image-png-Aug-27-2026-06-26-00-0177-AM.png) The presentation traffic is transmitted through the existing network infrastructure instead of requiring a dedicated Wi-Fi Direct connection between the PC and receiver. **Benefits** - Uses the existing LAN or Wi-Fi infrastructure - Suitable for enterprise network environments - PC can remain connected to the corporate or Internet network while presenting - No need to switch the PC to a dedicated Miracast Wi-Fi connection - Provides a more flexible Miracast deployment architecture **ASTROS Firmware Support:** MICE architecture is supported on **ASTROS FW 525 or later**. **B. Traditional Miracast** ASTROS can also support the traditional Miracast connection method. This method is suitable when the PC and ASTROS system are **not underthe same LAN**, or when the network infrastructure does not support the MICE connection path. In this architecture:![](https://astrogate.com/hs-fs/hubfs/undefined-Aug-27-2026-06-13-42-9091-AM.png?width=786&height=405&name=undefined-Aug-27-2026-06-13-42-9091-AM.png) The wireless presentation connection is established directly between the PC and the ASTROS Station. This allows Miracast presentation even when the PC is not connected to the same network as the ASTROS receiver. **3. Network Flexibility** By supporting both architectures, ASTROS provides Miracast connectivity across different network scenarios. | **PC Network Condition** | **Connection Method** | **Supported** | | --- | --- | --- | | PC and ASTROS are on the same LAN | Miracast over Infrastructure – MICE | Yes | | PC is connected to corporate Wi-Fi / LAN | Miracast over Infrastructure – MICE | Yes | | PC and ASTROS are on different networks | Traditional P2P Miracast | Yes | | No common LAN is available | Traditional P2P Miracast | Yes |   This means users can continue using Miracast presentation without being limited to a single network architecture. **5. Firmware Requirements** | **Function** | **Firmware Requirement** | | --- | --- | | Miracast over Infrastructure | FW 525 or later | Please make sure the corresponding firmware is installed according to the required network architecture. **6. How to Use** For detailed Miracast setup and connection instructions, please refer to the ASTROS FAQ: [ASTROS Miracast Setup Guide](https://astrogate.com/faq?hsLang=en#astros-faq-widget_1784191137085-faq-station15) **7. Summary** ASTROS Miracast Dongle provides a flexible Miracast solution by supporting both **Microsoft MICE** and **Traditional Miracast** architectures. With MICE, users can present through the existing network when the Windows PC and ASTROS system are on the same LAN. When the devices are not on the same LAN, ASTROS can also support the traditional Miracast connection method through the dedicated firmware. This dual-architecture design allows ASTROS Miracast to adapt to different enterprise network environments while maintaining a simple wireless presentation experience. When connecting ASTROS to devices with built-in systems like MTR or Zoom Rooms, the ASTROS station’s main interface replaces the original MTR or Zoom Room UI. Copy link Why does this occur? Is it possible to display the ASTROS interface only during screen sharing?   ![](https://astrogate.com/hs-fs/hubfs/image-png-Sep-11-2026-07-09-46-4954-AM.png?width=2762&height=743&name=image-png-Sep-11-2026-07-09-46-4954-AM.png) 1. Go to Power Saving page 2. Click Enter Sleep mode automatically button 3. Select the time option   **![](https://astrogate.com/hs-fs/hubfs/image-png-Sep-11-2026-07-10-21-1790-AM.png?width=1886&height=985&name=image-png-Sep-11-2026-07-10-21-1790-AM.png)** The station will enter sleep mode after 10 seconds when no device is connected. How it works: When the Pod is connected, the AS-201 stays **active** and**displays the ASTROS default screen.** When the Pod is disconnected, the AS-201**goes idle and enters sleep mode.** The screen will then automatically switch back to MTR/ZR mode. ![](https://astrogate.com/hs-fs/hubfs/image-png-Sep-11-2026-07-16-00-1050-AM.png?width=1530&height=772&name=image-png-Sep-11-2026-07-16-00-1050-AM.png) ASTROS Pod How to Check POD Firmware Copy link ### 1. Install the POD Utility First, download and install the POD software from the link below: [Download Pod Utility](https://astrogate.com/downloads?hsLang=en)   ### 2. Connect the POD to your PC - Plug the POD into your PC's USB port. - Wait for the status to change to **"Connected"** in the software interface. - Once connected, click the **"Details"** button. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-07-08-07-1249-AM.png?width=405&height=513&name=image-png-Apr-02-2026-07-08-07-1249-AM.png) ### 3. Verify the Firmware Version In the Details window, you will find the **POD FW Version** listed as shown below: ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-07-08-28-0490-AM.png?width=371&height=432&name=image-png-Apr-02-2026-07-08-28-0490-AM.png)   Can I connect the POD through a USB Hub or extension cable instead of directly to my PC? Copy link We still **strongly recommend connecting the POD directly to your PC** to ensure stable signal transmission. However, if a direct connection is not possible, please refer to the technical requirements below. ### 1. USB Hubs - **DP Alt Mode Support:** Ensure your USB Hub supports **DisplayPort (DP) Alt Mode passthrough**. - Since many USB Hubs do not support Alt Mode, the DisplayPort signal will fail to transmit correctly if this feature is missing. ### 2. Extension Docks (with USB-C and HDMI output) - **MST Requirement:** These types of extensions often fail to work with the POD unless they feature a built-in **MST (Multi-Stream Transport)** chip. **Why does it fail even if the USB-C port supports DP Alt Mode?** Typically, these devices receive the DP Alt Mode signal from the USB-C uplink and convert it immediately for the HDMI output. Once the signal is converted, the downstream USB-C ports usually lose DP Alt Mode functionality unless the device has MST to manage multiple video streams simultaneously. ### 3. Use a USB-C to HDMI converter. This method is only suitable for **BYOD (screen sharing)**. If **BYOM** is required, this setup is not suitable. The converter must also support **DisplayPort (DP) Alt Mode**, such as the **LINDY 43347**. ##### ![](https://astrogate.com/hs-fs/hubfs/image-png-Aug-25-2026-03-05-26-2639-AM.png?width=943&height=642&name=image-png-Aug-25-2026-03-05-26-2639-AM.png) ##### Key Definitions **What is USB-C DisplayPort (DP Alt Mode)?** USB-C ports capable of transmitting DisplayPort signals are referred to as **USB-C DisplayPort** or **DP Alt Mode** ports. **How does it work?** DP Alt Mode allows a single USB-C port to transfer data and high-definition video across multiple interfaces, utilizing the widely-used DisplayPort video standard. Several docking models we’ve surveyed could be worth trying. 1. [Dell Pro thunderbolt 4](https://www.dell.com/en-us/shop/dell-pro-thunderbolt-4-smart-dock-sd25tb4/apd/210-brqk/docks#techspecs_section)  ![](https://astrogate.com/hs-fs/hubfs/undefined-Aug-25-2026-02-00-19-0105-AM.png?width=666&height=507&name=undefined-Aug-25-2026-02-00-19-0105-AM.png)  2. [Caldigit TS3-plus](https://www.caldigit.com/ts3-plus/) ![](https://astrogate.com/hs-fs/hubfs/undefined-Aug-25-2026-02-00-00-0110-AM.png?width=651&height=405&name=undefined-Aug-25-2026-02-00-00-0110-AM.png) 3. [HP Dock G2](https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-3384ENW) ![](https://astrogate.com/hs-fs/hubfs/undefined-Aug-25-2026-01-59-59-7153-AM.png?width=645&height=330&name=undefined-Aug-25-2026-01-59-59-7153-AM.png) 4. [Kensington SD5000T5 EQ Thunderbolt™ 5 ](https://www.kensington.com/p/products/device-docking-connectivity-products/laptop-docks-usb-accessories/sd5000t5-eq-thunderbolt-5-triple-4k-docking-station-with-140w-pd-windowsmacos/?srsltid=AfmBOorq0_qZi1AM73P2_yPpCRvoSR2SQf1zFR3qyv8IHOdTwMfaVH_j&utm_source=chatgpt.com#Product-specs) ![](https://astrogate.com/hs-fs/hubfs/undefined-Aug-25-2026-02-00-00-3679-AM.png?width=666&height=507&name=undefined-Aug-25-2026-02-00-00-3679-AM.png) ASTROS POD Indicator & Troubleshooting Guide Copy link ### **Normal Behavior** - **Pairing:** When the POD is plugged into the **ASTROS Station**, the LED will turn **solid green** once pairing is successful. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-14-2026-06-32-48-4213-AM.png?width=641&height=195&name=image-png-Apr-14-2026-06-32-48-4213-AM.png) - **Standby:** After pairing, plug the POD into your **PC**. The LED will turn **solid light blue**, indicating it is in **Standby Mode** (Ready to present). ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-14-2026-06-34-58-4438-AM.png?width=243&height=158&name=image-png-Apr-14-2026-06-34-58-4438-AM.png)                                      ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-14-2026-06-35-16-6854-AM.png?width=244&height=173&name=image-png-Apr-14-2026-06-35-16-6854-AM.png) ### **Troubleshooting (Pairing Failures)** If you encounter any of the following issues, please follow the instructions below to resolve them: **1. POD LED turns Amber when plugged into a PC:** **![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-14-2026-06-37-59-6971-AM.png?width=607&height=455&name=image-png-Apr-14-2026-06-37-59-6971-AM.png)** - **Check Network:** Ensure the ASTROS Station’s network configuration is correct and the connection is stable. - **Manual Configuration:** You can manually input the required network information via the **POD Utility ([SOP](https://astrogate.com/hubfs/2025Q2/UM_ASTROS%20POD%20Utility%20User%20Manual_v1.0.pdf?hsLang=en))**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-14-2026-06-38-32-0016-AM.png?width=355&height=440&name=image-png-Apr-14-2026-06-38-32-0016-AM.png)   **2. POD LED turns Red when pairing with the Station:** - This indicates a pairing error. Please unplug the POD and try again, or ensure the Station firmware is up to date. **3. POD displays Solid Light Blue when plugged into the Station:** - **Issue:** The POD incorrectly recognizes the ASTROS Station as a PC. - **Solution:** Ensure the Station is fully booted up before plugging in the POD, or try using a different USB port on the Station. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-14-2026-06-40-41-8878-AM.png?width=975&height=548&name=image-png-Apr-14-2026-06-40-41-8878-AM.png) ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-14-2026-06-40-49-1551-AM.png?width=975&height=548&name=image-png-Apr-14-2026-06-40-49-1551-AM.png) Are there black bars on all four sides of the screen when projecting from the Pod? Copy link **Black Bars** Black bars can occur due to differences in resolution and aspect ratios between your devices and the ASTROS POD. Here’s a detailed explanation: 1\. Common Resolution and Aspect Ratios for notebooks or monitors: - 1920x1200 (16:10 aspect ratio) - 1920x1080 (16:9 aspect ratio)  ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-01-2026-01-34-34-4180-AM.png?width=739&height=241&name=image-png-Jul-01-2026-01-34-34-4180-AM.png) 2\. Content and Canvas Size Differences: Depending on how the content and canvas sizes interact, the following conditions may apply: \- Scenario 1 - 16:10 content applies to a 16:9 canvas. Black bars appear on 2 sides. Canvas: 16:9 Content: 16:10 ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-01-2026-01-36-29-2232-AM.png?width=808&height=243&name=image-png-Jul-01-2026-01-36-29-2232-AM.png) \- Scenario 2 - 16:9 content applies to a 16:10 canvas. Black bars appear on top and bottom. Canvas: 16:10 Content: 16:9 ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-01-2026-01-37-18-0655-AM.png?width=811&height=241&name=image-png-Jul-01-2026-01-37-18-0655-AM.png) **Question:** **Why do I have black bars on 4 edges on my monitor when I project my PC screen through ASTROS POD?** **Answer:** It could be due to your notebook is 16:10 aspect ratio, projecting through POD to a 16:10 monitor. Let’s make it into 2 steps: - Notebook Content (16:10) → POD Canvas (16:9):   ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-01-2026-01-38-22-7196-AM.png?width=823&height=249&name=image-png-Jul-01-2026-01-38-22-7196-AM.png) 16:10 aspect ratios scale down to fit the 16:9 canvas. Black bars may appear on both sides of the screen.  -  POD (16:9) → Monitor (16:10): Additional black bars may appear on the sides, as the monitor compensates for the POD's 16:9 output.   ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-01-2026-01-40-14-1800-AM.png?width=835&height=253&name=image-png-Jul-01-2026-01-40-14-1800-AM.png) 16: 9 aspect ratios with black bars on sides scale up to fit the 16:10 canvas. Black bars may appear on 4 edges on the screen.    - Summary: Black bars appear on 4 edges on the monitor. ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-01-2026-01-42-06-3726-AM.png?width=930&height=313&name=image-png-Jul-01-2026-01-42-06-3726-AM.png) When the pod is connected to a PC or laptop, it displays a purple/pink LED and fails to share content. However, it works properly on some PCs/laptops. What could be the reason? Copy link Please check the presentation mode settings. 1\. Press Windows + P 2\. Ensure that ‘PC screen only’ is not selected.  ![](https://astrogate.com/hs-fs/hubfs/image-png-Sep-11-2026-07-14-25-4429-AM.png?width=1084&height=1215&name=image-png-Sep-11-2026-07-14-25-4429-AM.png)   ASTROS App Connection & Discovery Copy link **Q: Why can't the ASTROS App find the Station?** **A:** The App only supports discovery within the **same network segment**. Please ensure your computer and the Station are on the same subnet. If the Station still doesn't appear, please manually enter the **Station's IP address** to connect. **Q: Why is Google Cast unable to find the Station?** **A:** Please go to the Station's settings page and verify that the **"Date and Time"** settings are correct. Re-scan after calibrating the time. Audio & Video Issues Copy link **Q: Why is there no sound when using the Windows App?** **A:** First, check if the App's control panel is muted. If unmuted and there is still no sound, note that some computers using **AMD CPUs** or **Conexant drivers** require you to also **unmute the computer's system volume** to sync the audio. **Q: Why is there no sound when using the macOS App?** **A:** macOS requires the **BlackHole** audio driver. Ensure it has been installed as instructed and that the ASTROS App has been granted the necessary permissions in System Settings. **Q: Why is there no sound from my MacBook after closing the macOS App?** **A:** The system may not have automatically switched back to the default output. Please go to macOS **"Sound Settings"** and manually change the Output device from BlackHole back to **"MacBook Pro/Air Speakers."** **Q: Why is the frame rate slow when using Remote View?** **A:** This is usually related to the computer's power management. Please adjust your computer's power settings to **"High Performance"** or **"Balanced"** mode to improve the refresh rate. **Q: Why can't I project by clicking the AirPlay icon within YouTube on macOS?** **A:** We recommend using the macOS built-in **"Screen Mirroring"** feature to connect to the Station first, then play the YouTube video after the connection is established. **Q: Why is the screen black when projecting via QuickTime?** **A:** The Station does not support AirPlay **Digital Rights Management (DRM)**. We recommend using the **ASTROS macOS App** for screen mirroring instead. Versions & Installation Copy link **Q: What is the difference between the Windows App "Installer" and "Portable" versions?** **A:** The **Installer version** associates Quick Join files (`.aqj`) with the App and provides **OTA (Over-the-Air)** online update functionality. **Q: How do I perform a silent installation or uninstallation of the Windows App?** **A:** Please open the Command Prompt as an **Administrator** and execute the following commands (assuming the installer is located on the D: drive): - **Install:** `msiexec /i D:\ASTROSApp.msi /qn` - **Uninstall:** `msiexec /x D:\ASTROSApp.msi /qn` How to Use the BYOM Function via the ASTROS App Copy link ### **Step 1: Connect to BYOM** Locate the **BYOM icon** within the ASTROS App and click on it. ![](https://astrogate.com/hs-fs/hubfs/image-png-2.png?width=395&height=340&name=image-png-2.png) - **Icon turns Green:** You have successfully connected. ![](https://astrogate.com/hs-fs/hubfs/image-png-3.png?width=416&height=206&name=image-png-3.png) ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-03-06-13-6121-AM.png?width=519&height=268&name=image-png-Apr-02-2026-03-06-13-6121-AM.png) ### **Step 2: Configure Your Conference Software** Once connected, you can use the audio and video peripherals attached to the ASTROS Station. Open your preferred conferencing software (e.g., Zoom, Microsoft Teams, Google Meet) and adjust the following settings: #### **Video Settings** 1. Enable your **Camera**. 2. Go to **Settings**. 3. Select **"Virtual Camera"** as your camera source. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-03-07-29-2232-AM.png?width=746&height=458&name=image-png-Apr-02-2026-03-07-29-2232-AM.png) #### **Audio Settings** 1. Enable your **PC Microphone and Speakers**. 2. Go to **Settings**. 3. Select **"ASTROS Virtual Speaker"** as your speaker source. 4. Select **"ASTROS Virtual Microphone"** as your microphone source. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-03-07-48-9802-AM.png?width=798&height=439&name=image-png-Apr-02-2026-03-07-48-9802-AM.png)   ## **I cannot find the icon on my ASTROS App.**   **![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-03-25-30-5466-AM.png?width=586&height=286&name=image-png-Apr-02-2026-03-25-30-5466-AM.png)**   Please ensure the video conferencing device is securely connected to the Station. Additionally, verify that the camera, microphone, and speaker icons are visible on the standby screen. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-03-26-19-6167-AM.png?width=800&height=412&name=image-png-Apr-02-2026-03-26-19-6167-AM.png)   ## **My BYOM icon is greyed out.**   Please install the **ASTROS App BYOM driver** before attempting to use this function. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-03-29-59-9675-AM.png?width=849&height=707&name=image-png-Apr-02-2026-03-29-59-9675-AM.png)   ## **Exclamation mark on the BYOM icon**   The ASTROS App provides a **7-day trial**, allowing you to fully experience the BYOM feature. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-03-33-04-4055-AM.png?width=618&height=299&name=image-png-Apr-02-2026-03-33-04-4055-AM.png)   **After your 7-day trial of BYOM expires, please contact our Sales team to purchase a license.** **Contact us via our website:** [https://astrogate.com/contact-us](https://astrogate.com/contact-us?hsLang=en)   ## **Cannot find "Virtual Camera" in the camera sources.**   **![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-03-57-33-6573-AM.png?width=629&height=385&name=image-png-Apr-02-2026-03-57-33-6573-AM.png)** Please ensure that **camera access permissions** are enabled for the software you are using (e.g., Windows Camera, Microsoft Teams, or Zoom). ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-03-57-44-2916-AM.png?width=878&height=434&name=image-png-Apr-02-2026-03-57-44-2916-AM.png)     How to Use the Remote View Function in the ASTROS App Copy link ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-05-34-42-6680-AM.png?width=347&height=324&name=image-png-Apr-02-2026-05-34-42-6680-AM.png)   First, ensure the **ASTROS App** is installed on your device (Supported on Windows, macOS, iOS, and Android).   ### **1. Access Remote View** Simply click the **Remote View icon** shown below: - **For Windows/Mac:**  ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-05-35-30-6906-AM.png?width=266&height=393&name=image-png-Apr-02-2026-05-35-30-6906-AM.png) - **For iOS/Android:** ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-05-36-14-5415-AM.png?width=234&height=422&name=image-png-Apr-02-2026-05-36-14-5415-AM.png)![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-05-36-06-6770-AM.png?width=263&height=422&name=image-png-Apr-02-2026-05-36-06-6770-AM.png)  ### **2. View the Main Screen** ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-05-37-02-6191-AM.png?width=865&height=547&name=image-png-Apr-02-2026-05-37-02-6191-AM.png) The main display will now be wirelessly delivered to your device. From here, you can: - **Download** the current screen image by clicking ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-05-37-41-3436-AM.png?width=34&height=35&name=image-png-Apr-02-2026-05-37-41-3436-AM.png). - **Copy** the screen image to your clipboard by clicking ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-05-37-48-8784-AM.png?width=44&height=35&name=image-png-Apr-02-2026-05-37-48-8784-AM.png). ### **3. Connection Limits** One ASTROS Station can deliver the main screen to a maximum of **20 devices** simultaneously.   ## **Q: Why is the Remote View button greyed out and unable to be enabled?**   ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-05-39-56-2052-AM.png?width=548&height=337&name=image-png-Apr-02-2026-05-39-56-2052-AM.png)   **A:** Please ensure that the **"Allow Remote View"** setting is enabled. You can find this option on either the **Landing Page** or within the **OSD Menu** on your IFP. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-05-40-36-5010-AM.png?width=727&height=488&name=image-png-Apr-02-2026-05-40-36-5010-AM.png)     How to Display Different Content to Multiple Monitors via ASTROS App Copy link Follow these steps to share your PC screen or specific application windows across two or more monitors using ASTROS Stations.   ### **1. Network Preparation**   Ensure that both **ASTROS Stations** (connected to your monitors) and your **laptop** are connected to the same local sub-network.   ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-06-04-07-1563-AM.png?width=636&height=238&name=image-png-Apr-09-2026-06-04-07-1563-AM.png) ### **2. Launch the ASTROS App**   Open the **ASTROS Windows App** on your laptop. If your devices are on the same network, the two Stations will automatically appear in the device list. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-06-04-39-4868-AM.png?width=558&height=344&name=image-png-Apr-09-2026-06-04-39-4868-AM.png)   ### **3. Connect to Multiple Stations**   - **Enable Connections:** Toggle the switch "On" for each Station you wish to use, one by one. - **Start Mirroring:** Click the **Play** button. Your desktop screen will now be projected to the connected monitors. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-06-06-06-5739-AM.png?width=577&height=271&name=image-png-Apr-09-2026-06-06-06-5739-AM.png)   ### **4. Manage Content Sharing**   To display different content on each screen, use the **Window Sharing** feature: - Click the **Window Sharing** button within the app. - **Choose your View:** You can select whether to share your **Entire Screen** or a specific **App Window**. - Repeat this process for each connected screen to customize what is displayed on each monitor. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-06-06-24-1115-AM.png?width=580&height=591&name=image-png-Apr-09-2026-06-06-24-1115-AM.png)   ASTROS Manager Device Offline Copy link **Is more than one VM connected to the same environment?** If you have multiple VMs (e.g., VM A and VM B) and the device appears offline on VM A, please check if it shows as "Online" on VM B.   ### 1. If the device is online on another VM: To ensure the device connects to the correct VM, follow these steps: - **Case A: Both VMs use the same IP address** - Directly **Reset** the device: Go to `Station > Configuration > System > Reset`. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-05-58-45-7261-AM.png?width=666&height=356&name=image-png-Apr-02-2026-05-58-45-7261-AM.png) - **Crucial:** Ensure only VM A is running during the connection process to avoid conflicts. - **Case B: VMs use different IP addresses** - Update the server path: Go to `Station > Configuration > Remote Access`. - Change the **ASTROS Manager server** field from the default name to your specific **ASTROS server IP address**, then click **Apply**. ![](https://astrogate.com/hs-fs/hubfs/undefined-Apr-02-2026-05-59-17-8454-AM.png?width=411&height=213&name=undefined-Apr-02-2026-05-59-17-8454-AM.png)![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-00-11-6583-AM.png?width=289&height=96&name=image-png-Apr-02-2026-06-00-11-6583-AM.png) ### 2. If the device is offline on both VMs: - **Reboot the device:** Go to `Station > Configuration > System > Reboot`. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-02-25-3525-AM.png?width=803&height=470&name=image-png-Apr-02-2026-06-02-25-3525-AM.png) - **Note:** These steps (Reboot, Reset, or changing the Domain Name) also serve as basic troubleshooting even if you are only using a single VM. VM Setup Guide Copy link ### Prerequisites - **Download and install [VirtualBox](https://www.virtualbox.org/wiki/Downloads)** on your PC. - **Important:** Please **reboot your PC** after the installation is complete to ensure all drivers are correctly loaded. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-26-11-0470-AM.png?width=753&height=346&name=image-png-Apr-02-2026-06-26-11-0470-AM.png) ### How to set up the ASTROS Manager Virtual Machine   #### 1. Download the VM File Download the **ASTROS Manager Virtual Machine (.ova)** file from our official website: [Astrogate Downloads](https://astrogate.com/downloads?hsLang=en#modal_col-num-1_module_1727403920476_2) #### 2. Import the Appliance You can start the import process in two ways: - **Option A:** Double-click the downloaded `.ova` file. - **Option B:** Open VirtualBox, go to **File \> Import Appliance**, and select the downloaded `.ova` file. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-27-05-9872-AM.png?width=502&height=337&name=image-png-Apr-02-2026-06-27-05-9872-AM.png) Click **"Finish"** to complete the import process. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-27-31-3283-AM.png?width=531&height=479&name=image-png-Apr-02-2026-06-27-31-3283-AM.png) #### 3. Configure Network Settings Before starting the VM, ensure the following network settings are correctly configured: - **Attached to:** Bridged Adapter - **Name:** Select your PC's active network adapter (e.g., your Ethernet or Wi-Fi card). - **Adapter Type:** Select the appropriate network adapter type for your system. - *Example: Intel PRO/1000 MT Desktop (82540EM)* - **Advanced:** Ensure the **"Cable Connected"** checkbox is enabled. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-30-41-9829-AM.png?width=706&height=434&name=image-png-Apr-02-2026-06-30-41-9829-AM.png) #### 4. Launch the VM **Double-click** the Virtual Machine in the list to start it. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-31-19-9321-AM.png?width=683&height=455&name=image-png-Apr-02-2026-06-31-19-9321-AM.png)   Once the system boots up, the ASTROS Manager server interface will appear, indicating it is running. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-32-03-1104-AM.png?width=690&height=444&name=image-png-Apr-02-2026-06-32-03-1104-AM.png)   #### 5. Log In You can now log in to the ASTROS Manager for further configuration. - - **Default Password:** `admin` ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-32-51-1243-AM.png?width=781&height=368&name=image-png-Apr-02-2026-06-32-51-1243-AM.png)   Setting a Static IP for ASTROS Manager VM Copy link ### 1. Start the ASTROS Virtual Machine 1. **Double-click** the ASTROS Manager VM in VirtualBox. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-39-31-9468-AM.png?width=548&height=365&name=image-png-Apr-02-2026-06-39-31-9468-AM.png) 2. Wait for the following message to appear on the console: "Please visit one of the following websites to manage your ASTROS stations: https://\[IP\]" ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-39-54-4848-AM.png?width=690&height=275&name=image-png-Apr-02-2026-06-39-54-4848-AM.png) ### 2. Log In to ASTROS VM To configure a static IP, you must log in to the VM console: 1. Press **Enter** to bring up the login prompt. 2. Enter the credentials: - **Login:** `mgmadmin` - **Password:** `mgmadmin` ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-42-02-3854-AM.png?width=706&height=341&name=image-png-Apr-02-2026-06-42-02-3854-AM.png) ### 3. Access Network Configuration Enter the following commands to navigate to the network settings directory: mgmadmin@AstrogateMGM-94B0:~$ sudo su \[sudo\] password for mgmadmin: root@AstrogateMGM-94B0:/home/mgmadmin# cd /etc/netplan/ root@AstrogateMGM-94B0:/home/mgmadmin# ls 00-installer-config.yaml root@AstrogateMGM-94B0:/home/mgmadmin# vi 00-installer-config.yaml    A screenshot for reference in the test VM:  ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-51-05-1305-AM.png?width=776&height=178&name=image-png-Apr-02-2026-06-51-05-1305-AM.png)   ### 4. Modify Network Settings In the `vi` editor, press the **"i"** key to enter **Insert Mode**. **! Important !** YAML files are sensitive to spacing. Ensure you follow the exact indentation format below: ``` ``` ### 5. Save and Apply Changes 1. After editing, press the **Esc** key. 2. Type `:wq` and press **Enter** to save and exit the editor. 3. Run the following commands to apply the new settings and restart the system: ”00-installer-config.yaml” 12L, 276C written root@AstrogateMGM-94B0:/home/mgmadmin# netplan apply root@AstrogateMGM-94B0:/home/mgmadmin# reboot ```   ``` A screenshot for reference in the test VM: ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-56-52-9948-AM.png?width=656&height=96&name=image-png-Apr-02-2026-06-56-52-9948-AM.png) ### 6. Verification After the reboot, the VM will restart. 1. Wait for the welcome screen to appear. 2. **Confirm** that the displayed URL reflects your new **Static IP**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-02-2026-06-58-26-2136-AM.png?width=744&height=371&name=image-png-Apr-02-2026-06-58-26-2136-AM.png) 3. You can now access the ASTROS Manager web interface. - **Default Web Password:** `admin` ![](https://astrogate.com/hubfs/image-png-Apr-02-2026-06-58-45-4251-AM.png)   Device Offline Troubleshooting Copy link If your device appears **Offline**, please check if you have connected two or more Virtual Machines (VMs) within the same environment. For instance, if you have **VM(A)** and **VM(B)**, and the device needs to be connected to **VM(A)**, please verify if it is currently showing as **"Online"** on **VM(B)**.   ### 1. If the device is Online on the other VM:   Please follow these steps to ensure the device connects to the correct VM: - **Case A: Both VMs use the same IP address** - Directly **Reset** the device: Go to **Station Configuration Page \> System \> Reset**. - Ensure only **VM(A)** is running. Stop other VMs to avoid connection conflicts caused by multiple instances running simultaneously. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-14-09-6973-AM.png?width=666&height=356&name=image-png-Apr-09-2026-08-14-09-6973-AM.png) - **Case B: VMs use different IP addresses** - Manually point the device to the correct server: Go to **Station Configuration Page \> Remote Access \> ASTROS Manager server**. - Change the default name to your specific **ASTROS server IP address** and click **Apply**.  ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-16-28-9920-AM.png?width=642&height=333&name=image-png-Apr-09-2026-08-16-28-9920-AM.png)  - Version support Station FW: 2.2.1.428 or later Web: 2.0.0.52 or later ### 2. If the device is Offline on both VMs: - **Reboot the device:** Go to **Station Configuration Page \> System \> Reboot**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-18-07-2029-AM.png?width=803&height=470&name=image-png-Apr-09-2026-08-18-07-2029-AM.png) - **Basic Troubleshooting:** Even if you are only using one VM, you can follow the steps above (Reboot, Reset, or updating the Server IP/Domain Name) to resolve connection issues.     Moving a VM to Another Device Copy link To migrate your ASTROS Manager Virtual Machine (VM) and its configurations to a new PC, please follow these steps:   ### Pre-installation 1. **Download and install [VirtualBox](https://www.virtualbox.org/wiki/Downloads)** on your new PC. 2. **Reboot your PC** after the installation is complete to ensure all drivers are properly initialized. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-27-08-0857-AM.png?width=975&height=448&name=image-png-Apr-09-2026-08-27-08-0857-AM.png) ### Step 1: Export the VM from the Original PC 1. Open **VirtualBox** and go to **File \> Export Appliance**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-28-12-0810-AM.png?width=502&height=337&name=image-png-Apr-09-2026-08-28-12-0810-AM.png) 2. Select the **Virtual Machine** you wish to export. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-28-22-4940-AM.png?width=745&height=590&name=image-png-Apr-09-2026-08-28-22-4940-AM.png) 3. Browse and select your desired **File Location**, then click the **Finish** button. - *The `.ova` file will be saved in the folder you specified.* ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-28-41-7134-AM.png?width=744&height=579&name=image-png-Apr-09-2026-08-28-41-7134-AM.png) ### Step 2: Import the VM to the New PC 1. Copy the `.ova` file to the new PC. 2. Open **VirtualBox** and go to **File \> Import Appliance**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-29-19-9311-AM.png?width=659&height=442&name=image-png-Apr-09-2026-08-29-19-9311-AM.png) 3. Select the **.ova file** and click **Finish**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-29-42-2282-AM.png?width=811&height=731&name=image-png-Apr-09-2026-08-29-42-2282-AM.png) ### Step 3: Network Configuration (Critical)   Before launching the VM, please ensure the network settings match the new hardware: 1. Select the VM and go to **Settings \> Network**. 2. Ensure the **Network Adapter** is set to the correct physical adapter of your current PC. 3. Click **OK**. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-30-35-3924-AM.png?width=1431&height=882&name=image-png-Apr-09-2026-08-30-35-3924-AM.png) ### Step 4: Launch and Log In 1. **Double-click** the Virtual Machine to start it. ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-30-53-8126-AM.png?width=683&height=455&name=image-png-Apr-09-2026-08-30-53-8126-AM.png) 2. Once the ASTROS Manager server is running, you can log in to the web interface for further configuration. - **Default Password:** `admin` ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-31-26-8913-AM.png?width=848&height=546&name=image-png-Apr-09-2026-08-31-26-8913-AM.png) ![](https://astrogate.com/hs-fs/hubfs/image-png-Apr-09-2026-08-31-34-8956-AM.png?width=857&height=404&name=image-png-Apr-09-2026-08-31-34-8956-AM.png)   General Questions Why is there no sound when I use AirPlay to share content on the screen? Copy link Make sure the video is not muted. When sharing content from an iPhone or iPad via AirPlay, the audio may be muted by default. Turn up the volume on your device and check the video's audio settings.  When using the AS-201 BYOM feature, the Nureva microphone is detected correctly, but why is there no speaker output from the HDL310 or HDL410? Copy link Please go to Nureva Configuration page \> USB port: select “FullSpeed”. ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-14-2026-09-52-40-9443-AM.png?width=781&height=457&name=image-png-Jul-14-2026-09-52-40-9443-AM.png) Reference: https://support.nureva.com/docs/adjusting-usb-speed-with-nurevaapp When using macOS with USB-C Mirror selected as the audio output, the volume bar cannot be adjusted. Copy link   **This is expected behavior in macOS and also occurs when using our Pod (Sender) or a direct HDMI connection. When audio is output through an external digital audio device, macOS may disable the system volume controls.** **As a workaround, you can use eqMac or another third-party audio control application to adjust the output volume.**   ![](https://astrogate.com/hs-fs/hubfs/image-png-Jul-14-2026-10-05-18-6605-AM.png?width=929&height=265&name=image-png-Jul-14-2026-10-05-18-6605-AM.png) **Third-party tool:** Tool download link: [eqMac - System Audio processing for macOS](https://eqmac.app/#features) The forum information for the reference: [Why does OSX/MacOS lock the volume control for external devices. Is there a way around it?](https://www.reddit.com/r/osx/comments/kcj7aq/why_does_osxmacos_lock_the_volume_control_for/) No matching FAQ found. Link copied ##### Products Products - [ASTROS Station](https://astrogate.com/astros-station) - [AS-201](https://astrogate.com/astros-as201) - [AS-101](https://astrogate.com/astros-as101) - [ASTROS Pod](https://astrogate.com/astros-pod) - [AP4 Series](https://astrogate.com/astros-pod-ap4) - [AP2 Series](https://astrogate.com/astros-pod-ap2) - [ASTROS Software](https://astrogate.com/astros-software) - [ASTROS App](https://astrogate.com/astros-app) - [ASTROS Manager](https://astrogate.com/astros-manager) - [Pod Utility](https://astrogate.com/pod-utility) - [APP BYOM](https://astrogate.com/app-byom) ##### Solutions & Partners Solutions & Partners - [Enterprise Solution](https://astrogate.com/astros-for-enterprise) - [Education Solution](https://astrogate.com/astros-for-learning) - [Regional Partners](https://astrogate.com/regional-partners) - [Strategic Partners](https://astrogate.com/strategic-partners) ##### Resources Resources - [About Us](https://astrogate.com/company-overview) - [Success Stories](https://astrogate.com/success-stories) - [Newsroom](https://astrogate.com/en/newsroom) - [Brand Resources](https://astrogate.com/brand-resources) ##### Support Support - [Download Center](https://astrogate.com/downloads) - [FAQ](https://astrogate.com/faq) - [Technical Support](https://astrogate.com/technical-support) - [Warranty Check](https://astrogate.com/warranty-status-check-astrogate-wireless-presentation-conferencing) - [Compatible List](https://astrogate.com/compatibility-list) - [OEM/ODM Service](https://astrogate.com/oem-service) [![ASG Logo Website Header](https://astrogate.com/hubfs/ASG%20Logo%20Website%20Header.png)](https://astrogate.com/?hsLang=en) - [Privacy Policy](https://astrogate.com/privacy-policy/) - [Cookie Policy](https://astrogate.com/cookie-policy/) - [Terms of Use](https://astrogate.com/terms-of-use) - [EULA](https://astrogate.com/eula) © 2026 Astrogate 艾思通科技股份有限公司 [Facebook](https://www.facebook.com/ASTROGATE/)[Linkedin](https://www.linkedin.com/company/astrogate/)[YouTube](https://www.youtube.com/@astrosmeetings) Return to top ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "BYOD (Bring Your Own Device) allows you to wirelessly share content from your laptop, smartphone, or tablet to the meeting room display. BYOM (Bring Your Own Meeting) extends this capability by wirelessly connecting the meeting room's USB camera, microphone, and speaker to your laptop, allowing you to host meetings using your preferred conferencing application such as Zoom, Microsoft Teams, or Google Meet. AS-201: Supports both BYOD and BYOM AS-101: Supports BYOD wireless presentation" }, "name" : "What is the difference between BYOD and BYOM?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. The core ASTROS wireless presentation features require only a one-time hardware purchase with no recurring subscription fees. The BYOM feature in the ASTROS App includes a 7-day free trial. After the trial period, a BYOM license is required to continue using this feature. Please contact your ASTROS reseller or Astrogate representative for licensing information." }, "name" : "Is a subscription required to use ASTROS?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Choose AS-101 if you need: Small meeting rooms Wireless presentation (BYOD) Dual-screen split presentation Choose AS-201 if you need: Medium to large meeting rooms BYOD and BYOM conferencing Four-way split screen Annotation Remote View PoE deployment" }, "name" : "Which model should I choose: AS-101 or AS-201?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. ASTROS is designed with enterprise-grade security features, including: Encrypted media transmission Optional PIN code authentication Gatekeeper network isolation between corporate and guest networks User credentials and data remain on the user's device Centralized device management through the Web Management Portal" }, "name" : "Is ASTROS secure enough for enterprise networks?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Operating Systems Windows macOS iOS Android ChromeOS Wireless Presentation Methods ASTROS App Apple AirPlay Google Cast Miracast Video Conferencing Platforms (BYOM) Microsoft Teams Zoom Google Meet Other conferencing applications that support standard USB audio and video devices" }, "name" : "What devices and conferencing platforms does ASTROS support?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Q: Why can’t the Station connect to a Wi-Fi access point? A: Please disconnect the physical Ethernet cable first. The Station will only initiate a Wi-Fi connection once it detects that the wired network is disconnected. Q: How can I achieve the best wireless projection performance? A: Whether the Station is acting as an AP (Access Point) or connecting to another router, we recommend using the 5G Wi-Fi band exclusively. Q: How do I set up network isolation for security purposes? A: By default, the wired connection is for the internal network (company/school), and the wireless signal provides IP addresses for the external network. You can use Gatekeeper settings to further restrict access from the external network to the internal network. Q: What are the limitations of Bridge Mode? A: In this mode, the wired network does not support Static IP addresses; the IP must be assigned to the Station by a DHCP server. Q: Why can I still interact with a webpage after setting Gatekeeper rules? A: New rules only apply to \"new connections.\" It is recommended to restart the Station to terminate existing sessions and apply the new rules. Q: Which TCP/UDP ports does the ASTROS Station use? A: Please refer to the table below." }, "name" : "Network Connection & Settings" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Q: Why does AirPlay sometimes allow projection without a login code? A: AirPlay remembers the authentication status for a short period. If the login code has not been changed and you project again within a short time, the system will reconnect automatically. Q: Which Google Cast devices are supported by ASTROS Station? A: It supports screen mirroring for Chromebooks, Chrome browsers, and Android devices. Please note that casting via the Google Home App is not supported. Q: Why can't I enter a login code when using Google Cast? A: The Google Cast protocol itself does not support a login code verification mechanism. Q: Which browsers support direct projection? Do they require plugins? A: Edge (v88+) and Chrome (v79+) both support native projection; no additional extensions or plugins are required. Q: Can I adjust the volume while projecting? A: When projecting photos, videos, or YouTube, volume changes made within the app may be less noticeable. It is recommended to adjust the physical volume of the display or TV directly." }, "name" : "Projection Mechanism (AirPlay / Cast / Browser)" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Q: What is the maximum resolution supported by the Station? A: HDMI output alone supports up to 4K@30Hz. If HDMI and VGA are used simultaneously, the maximum resolution is 1080p@60Hz. Q: Why is the HDMI resolution menu grayed out and unadjustable? A: The HDMI cable must be connected to a display device first. This allows the Station to read the device's supported resolutions (EDID) before the list becomes available. Q: Why is there no image when the VGA cable is connected? A: The Station defaults to HDMI output. Please go to the settings page and switch the output mode to \"HDMI and VGA.\" Q: What should I do if the projected image is cropped (overscanned)? A: This is usually a display setting issue. Please adjust the \"Aspect Ratio\" or \"Scan Mode\" settings on your TV or monitor." }, "name" : "Video Output & Hardware" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Q: What should I do if I forget the web configuration password? A: Please long-press the power button for 8 seconds to perform a factory reset. The default login password is admin. Q: What USB flash drive formats does the Station support? A: The Station only supports the FAT32 format." }, "name" : "System Maintenance" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "There are several options for integrating the ASTROS Station into your network environment. We recommend connecting the ASTROS Station to the corporate network via Ethernet before performing any Wi-Fi configurations. 1. ASTROS Station: Standalone Network In this mode, the ASTROS Station acts as a dedicated wireless access point. Setup: Go to Landing page > Wi-Fi > Select \"ASTROS as AP\" > Click Apply. Connection: You can find the ASTROS SSID in your computer's Wi-Fi list and connect to it directly. 2. ASTROS Station: Joining a Local Area Network (LAN) via Ethernet Connect the ASTROS Station to your organization's LAN using a physical cable. Physical Connection: Organization LAN > Ethernet Cable > ASTROS Station. Setup: Go to Landing page > Ethernet > Configure your settings > Click Apply. ASTROS Station → Wi-Fi → Your device Access: * If you turn ASTROS Wi-Fi off, you can connect your user device to the organization's existing Wi-Fi (as long as it is on the same LAN as the ASTROS Station). Alternatively, you can still connect your device directly to the ASTROS Station's Wi-Fi. 3. ASTROS Station: Joining a Local Area Network (LAN) via Wi-Fi Connect the ASTROS Station to the organization's network wirelessly (Wi-Fi Bridge). Pre-requisite: Before switching the Wi-Fi mode, please ensure the station is connected to a physical LAN to maintain access during configuration. Setup: Go to Landing page > Wi-Fi > Select \"ASTROS connects to another AP\" > Click Apply. Access: Once configured, your device will be able to discover and connect to the ASTROS Station through the organization’s network." }, "name" : "Network Configuration Guide for ASTROS AS201 (Ethernet / Wi-Fi)" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Step 1: Access the Station Web Portal Open your web browser and log in to the Station Web Portal by entering its IP address or https://[Your_Station_Name]. Step 2: Activate APP BYOM Navigate to Configuration > APP BYOM > APP BYOM Activation. Enter your license key in the text field and click Submit. Step 3: Verify Activation Once the license is successfully applied, the status will display as \"Activated\", as shown below." }, "name" : "How to Activate the APP BYOM License" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Access the Station Web Interface Enter the station's IP address or https://[Your_Station_Name] into your browser. Note: If the Ethernet cable is not connected, the default IP address is 192.168.120.11. Enable Debug Logging Navigate to System and toggle on Enable debug logging (as shown below). Reproduce the Issue Perform the actions that caused the problem. Ensure the issue occurs while Debug Logging is active so the system can record the necessary data. Download and Send the Log Click the Download Log button (as shown below) to save the file. Please send this file to our technical support team for further analysis." }, "name" : "How to Collect Logs from the ASTROS Station" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "To prevent unauthorized users from interrupting your presentation, follow these steps to secure your session with a login code: 1. Access the ASTROS Web Portal Enter the IP address of your ASTROS station into a web browser to access the landing page. Log in to the Configuration page. 2. Configure Login Code Settings Navigate to General > Login Code. Select your preferred Login Code Type from the dropdown menu. Click Apply to save your changes. Note: The \"Apply\" button will remain greyed out if no changes are made. Login Code Types Type Description Random A 4-digit code is automatically generated. The code refreshes whenever all users disconnect or the station reboots. Fixed You manually set a permanent 4-digit code that remains the same for every session. No Code (Default) No login code is required; anyone can connect to the station. 3. Verification Once enabled, the 4-digit login code will be displayed on the ASTROS main standby screen. Users must enter this code to start mirroring their screen." }, "name" : "How to Set Up a Login Code on ASTROS AS-201" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "There is no audio output when I connect an audio DAC (system) with MIC to the station. The configuration as below: With default setting (Priority will be given to USB audio system): Always Audio output from HDMI first There is a setting in our configuration page to always keep the audio output from HDMI. When the audio DAC does not connect to any speaker only a mic, it will still be recognized as a complete audio system (microphone & speaker). *You will still get the mic from audio DAC, but the audio output will be from HDMI. Go to the configuration page > HDMI & VGA > check “Always output audio from HDMI first” > Click “Apply”" }, "name" : "Why is there no audio output when I connect an audio DAC to the Station?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Why Is Part of My Screen Cut Off on My TV? (Overscan Issue) • What is Overscan? Overscan occurs when the edges of your display (top, bottom, left, and right) extend beyond the visible screen area. As a result, parts of the content—such as the taskbar, subtitles, or window borders—may be cut off. • Why does Overscan happen? Many TVs are configured to slightly zoom in on the video image by default, especially when receiving signals from HDMI devices. This behavior originated from older analog TV standards and is still enabled on many modern TVs. • How do I fix Overscan on my TV? Go to your TV's display settings and look for options such as: Picture Size Aspect Ratio Display Area Screen Size Then: Change the setting to Just Scan, Screen Fit, Full Pixel, or 1:1, depending on your TV model. Turn Overscan Off if your TV provides a dedicated toggle. 📌 TV Brand Tips TV Brand Setting Samsung Picture Size → Screen Fit LG Aspect Ratio → Just Scan Sony Display Area → Full Pixel TCL / Hisense Picture Size → Direct or 1:1 • How do I fix Overscan from my Windows PC? 1. Check the Display Resolution Right-click on the desktop → Display settings → Set the display resolution to the recommended (native) resolution for your TV. 2. Adjust Scaling in Your Graphics Card Control Panel 🔹 Intel Graphics Open Intel Graphics Command Center (or Intel Graphics Settings). Go to: Display → Set Scaling to Custom Aspect Ratio or Scale Full Screen. 🔹 AMD Radeon Open AMD Radeon Software. Go to: Display → Adjust the HDMI Scaling slider until the image fits the screen correctly. 🔹 NVIDIA Right-click on the desktop → NVIDIA Control Panel Go to: Display → Adjust desktop size and position Under Scaling: Set Scaling Mode to Aspect Ratio. Check Override the scaling mode set by games and programs. Click Apply. • What if I'm using macOS? Open System Settings (or System Preferences) → Displays. Select your TV display. Make sure you're using a direct HDMI connection (or a USB-C to HDMI adapter, if applicable). Try manually setting the display resolution to match your TV's native resolution, such as: 1920 × 1080 (Full HD) 3840 × 2160 (4K UHD) If the image is still cut off, check your TV's Aspect Ratio or Overscan settings, as the issue is typically caused by the TV rather than macOS." }, "name" : "Why Is Part of My Screen Cut Off on My TV? (Overscan Issue)" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Troubleshooting Unstable Wireless Connections Have you ever experienced unstable wireless connections while using an ASTROS Station, even after trying various troubleshooting methods? Wireless signal interference can occur unexpectedly. Below are some of the most common causes of Wi-Fi interference and our recommendations for improving connection stability. 1. Other Wireless Networks You may have heard the phrase, \"The air is dirty.\" This means that nearby Wi-Fi networks are using the same or overlapping channels, which can cause interference and result in weak or unstable wireless connections. Recommendation for ASTROS Station Our Q2 2025 firmware supports the following four Wi-Fi channels: CH36 CH44 CH149 CH157 Note: The current official firmware supports CH44 only. Please contact us if you need a demo firmware for further testing. Please note: Band 4 channels (CH149 and CH157) are not available in some countries. References: https://naic.nrao.edu/arecibo/phil/rfi/u_niiband_802.11_aug16.pdf https://en.wikipedia.org/wiki/List_of_WLAN_channels#5_GHz_(802.11a/h/n/ac/ax/be) How to change the Wi-Fi channel Go to: ASTROS Station Web Portal → Configuration → Wi-Fi → Channel Select a different channel and click Apply. 2. Electronic Devices Electronic devices such as: Microwave ovens Bluetooth devices Cordless phones can emit signals that interfere with Wi-Fi, especially on the 2.4 GHz band. Recommendation for ASTROS Station We strongly recommend using the 5 GHz Wi-Fi band on the ASTROS Station to minimize interference and improve connection stability. Go to: ASTROS Station Web Portal → Configuration → Wi-Fi → Band → Select 5 GHz → Apply 3. Physical Obstacles Thick walls, furniture, and conductive materials such as metal can weaken or block Wi-Fi signals. Recommendation for ASTROS Station Do not install the ASTROS Station behind a wall, LED video wall, interactive flat panel (IFP), or inside a cabinet or shelf. Consider replacing the included 2 dBi antenna with a 5 dBi high-gain antenna for improved wireless coverage. The ASTROS Station uses standard antenna connectors, making antenna replacement easy. 4. Distance and Signal Strength As the distance between a device and the wireless access point increases, the wireless signal becomes weaker and more susceptible to interference. Recommendation for ASTROS Station Use a professional (enterprise-grade) wireless access point whenever possible. Keep personal devices within 8 meters of the ASTROS Station. We recommend a maximum distance of 10 meters. Connect the access point to the ASTROS Station using an Ethernet cable whenever possible for the most stable performance. Note: We will provide more details about Ethernet deployment in a future chapter." }, "name" : "Unstable network connection-Basic troubleshooting (IMPORTANT)" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Network Health Check Check the Network Status You can use the Ping command to evaluate the quality and stability of your wireless network connection. From the ASTROS Station Connect an Ethernet cable to the AS-201. Select ASTROS as the Access Point (AP). Click Apply. From Your PC Connect your PC to the Station's Wi-Fi SSID (AS201-XXXX). Open Command Prompt. Check the Station AP Connection Run the following command: ping -t 192.168.120.11 192.168.120.11 is the default IP address of the AS-201 when it is operating as an access point (AP). A healthy Wi-Fi connection should typically have a ping latency below 10 ms. Check the Office Wi-Fi Connection Open another Command Prompt window and run: ping -t [IP address displayed on your Station] This IP address is assigned to the Station by your office Wi-Fi access point. Comparing these two Ping results helps determine whether the issue is related to the Station AP or your office Wi-Fi network. If You Are Using a POD If you find that the Station AP provides a stronger and more stable connection than your office Wi-Fi AP, connect your POD to the Station SSID (AS201-XXXX) using POD Utility. Conversely, if your office Wi-Fi AP provides a better connection, configure the POD to connect to the office Wi-Fi instead. If the Ping Latency Exceeds 100 ms If the ping latency is consistently higher than 100 ms, follow the steps below. 1. Check for Wi-Fi Interference Use a Wi-Fi analyzer tool to verify whether the Station's wireless channel is experiencing interference from nearby Wi-Fi networks. For example, if many nearby Wi-Fi networks are using Channel 36, Channel 44, or other channels in Band 1, and your Station is also operating on Band 1, wireless interference is more likely to occur. Solution Change the Station to a Wi-Fi channel with less interference. Go to: ASTROS Station Web Portal → Configuration → Wi-Fi → Channel Select a different channel and click Apply. The AS-201 currently supports the following channels: CH36 (Band 1) CH44 (Band 1) CH149 (Band 4) CH157 (Band 4) Test Again After changing the Wi-Fi channel, run the Ping test again to determine whether the network performance has improved. If the Network Is Still Unstable If the network remains unstable after changing the Wi-Fi channel, we recommend the following: Verify that your Wi-Fi router is running the latest firmware. If possible, replace the router or access point with another one for comparison testing. Monitor whether audio and video become out of sync at the same time that the ping latency increases. If the timing matches, it may indicate a network-related issue. If you have completed all of the recommended troubleshooting steps and the problem still persists, please contact your router vendor, your IT administrator, and the ASTROS support team so that we can work together to investigate the issue further." }, "name" : "Unstable network connection-Network Health (IMPORTANT)" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Check the Station Configuration By default, the ASTROS Station outputs video through HDMI only, so VGA output is disabled. To enable VGA output, go to: Configuration → HDMI and VGA (up to FHD) → Apply Note: The Station must be rebooted after applying this setting for the change to take effect. Resolution Limitation in Dual Output Mode By default, the ASTROS Station outputs video through HDMI, supporting resolutions of up to 4K. However, when HDMI + VGA output is enabled, the Station operates in dual-output mode. As a result, the maximum output resolution is limited to 2K (Full HD) for both outputs." }, "name" : "Why can’t I see the display by connecting VGA cable?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "The Daily Reboot feature allows the ASTROS Station to restart automatically at a scheduled time each day, helping maintain optimal connectivity and system performance. Steps: Go to the Configuration page. Select Date & Time. Enable Daily Reboot. Select your preferred reboot time. Once enabled, the ASTROS Station will automatically reboot at the selected time every day." }, "name" : "How do I set up Daily Reboot on ASTROS Station?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Insert the Miracast dongle into the Station’s USB port. The Station will automatically reboot. After rebooting, the Miracast icon will appear in the top-right corner of the default screen. On your PC, press Windows + K and select the Station name. You can now start screen sharing via Miracast." }, "name" : "How to Use Miracast with ASTROS Station" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "1. Overview ASTROS Miracast Dongle is designed to provide flexible wireless presentation connectivity under different network environments. By supporting both Microsoft MICE (Miracast over Infrastructure) and Traditional Miracast, ASTROS allows users to present wirelessly whether the PC is connected to the same LAN as the ASTROS Station or operating in a different network environment. This provides greater deployment flexibility for enterprise, education, and meeting-room environments. 2. Supported Miracast Architectures ASTROS supports two Miracast connection methods: A. Miracast over Infrastructure – MICE When the Windows PC and ASTROS system are connected to the same network / LAN, ASTROS can use Microsoft MICE technology for wireless presentation. In this architecture: The presentation traffic is transmitted through the existing network infrastructure instead of requiring a dedicated Wi-Fi Direct connection between the PC and receiver. Benefits Uses the existing LAN or Wi-Fi infrastructure Suitable for enterprise network environments PC can remain connected to the corporate or Internet network while presenting No need to switch the PC to a dedicated Miracast Wi-Fi connection Provides a more flexible Miracast deployment architecture ASTROS Firmware Support: MICE architecture is supported on ASTROS FW 525 or later. B. Traditional Miracast ASTROS can also support the traditional Miracast connection method. This method is suitable when the PC and ASTROS system are not under the same LAN, or when the network infrastructure does not support the MICE connection path. In this architecture: The wireless presentation connection is established directly between the PC and the ASTROS Station. This allows Miracast presentation even when the PC is not connected to the same network as the ASTROS receiver. 3. Network Flexibility By supporting both architectures, ASTROS provides Miracast connectivity across different network scenarios. PC Network Condition Connection Method Supported PC and ASTROS are on the same LAN Miracast over Infrastructure – MICE Yes PC is connected to corporate Wi-Fi / LAN Miracast over Infrastructure – MICE Yes PC and ASTROS are on different networks Traditional P2P Miracast Yes No common LAN is available Traditional P2P Miracast Yes This means users can continue using Miracast presentation without being limited to a single network architecture. 5. Firmware Requirements Function Firmware Requirement Miracast over Infrastructure FW 525 or later Please make sure the corresponding firmware is installed according to the required network architecture. 6. How to Use For detailed Miracast setup and connection instructions, please refer to the ASTROS FAQ: ASTROS Miracast Setup Guide 7. Summary ASTROS Miracast Dongle provides a flexible Miracast solution by supporting both Microsoft MICE and Traditional Miracast architectures. With MICE, users can present through the existing network when the Windows PC and ASTROS system are on the same LAN. When the devices are not on the same LAN, ASTROS can also support the traditional Miracast connection method through the dedicated firmware. This dual-architecture design allows ASTROS Miracast to adapt to different enterprise network environments while maintaining a simple wireless presentation experience." }, "name" : "ASTROS Miracast Dongle Notification" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Why does this occur? Is it possible to display the ASTROS interface only during screen sharing? Go to Power Saving page Click Enter Sleep mode automatically button Select the time option The station will enter sleep mode after 10 seconds when no device is connected. How it works: When the Pod is connected, the AS-201 stays active and displays the ASTROS default screen. When the Pod is disconnected, the AS-201 goes idle and enters sleep mode. The screen will then automatically switch back to MTR/ZR mode." }, "name" : "When connecting ASTROS to devices with built-in systems like MTR or Zoom Rooms, the ASTROS station’s main interface replaces the original MTR or Zoom Room UI." }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "1. Install the POD Utility First, download and install the POD software from the link below: Download Pod Utility 2. Connect the POD to your PC Plug the POD into your PC's USB port. Wait for the status to change to \"Connected\" in the software interface. Once connected, click the \"Details\" button. 3. Verify the Firmware Version In the Details window, you will find the POD FW Version listed as shown below:" }, "name" : "How to Check POD Firmware" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "We still strongly recommend connecting the POD directly to your PC to ensure stable signal transmission. However, if a direct connection is not possible, please refer to the technical requirements below. 1. USB Hubs DP Alt Mode Support: Ensure your USB Hub supports DisplayPort (DP) Alt Mode passthrough. Since many USB Hubs do not support Alt Mode, the DisplayPort signal will fail to transmit correctly if this feature is missing. 2. Extension Docks (with USB-C and HDMI output) MST Requirement: These types of extensions often fail to work with the POD unless they feature a built-in MST (Multi-Stream Transport) chip. Why does it fail even if the USB-C port supports DP Alt Mode? Typically, these devices receive the DP Alt Mode signal from the USB-C uplink and convert it immediately for the HDMI output. Once the signal is converted, the downstream USB-C ports usually lose DP Alt Mode functionality unless the device has MST to manage multiple video streams simultaneously. 3. Use a USB-C to HDMI converter. This method is only suitable for BYOD (screen sharing). If BYOM is required, this setup is not suitable. The converter must also support DisplayPort (DP) Alt Mode, such as the LINDY 43347. Key Definitions What is USB-C DisplayPort (DP Alt Mode)? USB-C ports capable of transmitting DisplayPort signals are referred to as USB-C DisplayPort or DP Alt Mode ports. How does it work? DP Alt Mode allows a single USB-C port to transfer data and high-definition video across multiple interfaces, utilizing the widely-used DisplayPort video standard. Several docking models we’ve surveyed could be worth trying. Dell Pro thunderbolt 4 Caldigit TS3-plus HP Dock G2 Kensington SD5000T5 EQ Thunderbolt™ 5 " }, "name" : "Can I connect the POD through a USB Hub or extension cable instead of directly to my PC?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Normal Behavior Pairing: When the POD is plugged into the ASTROS Station, the LED will turn solid green once pairing is successful. Standby: After pairing, plug the POD into your PC. The LED will turn solid light blue, indicating it is in Standby Mode (Ready to present). Troubleshooting (Pairing Failures) If you encounter any of the following issues, please follow the instructions below to resolve them: 1. POD LED turns Amber when plugged into a PC: Check Network: Ensure the ASTROS Station’s network configuration is correct and the connection is stable. Manual Configuration: You can manually input the required network information via the POD Utility (SOP). 2. POD LED turns Red when pairing with the Station: This indicates a pairing error. Please unplug the POD and try again, or ensure the Station firmware is up to date. 3. POD displays Solid Light Blue when plugged into the Station: Issue: The POD incorrectly recognizes the ASTROS Station as a PC. Solution: Ensure the Station is fully booted up before plugging in the POD, or try using a different USB port on the Station." }, "name" : "ASTROS POD Indicator & Troubleshooting Guide" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Black Bars Black bars can occur due to differences in resolution and aspect ratios between your devices and the ASTROS POD. Here’s a detailed explanation: 1. Common Resolution and Aspect Ratios for notebooks or monitors: 1920x1200 (16:10 aspect ratio) 1920x1080 (16:9 aspect ratio) 2. Content and Canvas Size Differences: Depending on how the content and canvas sizes interact, the following conditions may apply: - Scenario 1 - 16:10 content applies to a 16:9 canvas. Black bars appear on 2 sides. Canvas: 16:9 Content: 16:10 - Scenario 2 - 16:9 content applies to a 16:10 canvas. Black bars appear on top and bottom. Canvas: 16:10 Content: 16:9 Question: Why do I have black bars on 4 edges on my monitor when I project my PC screen through ASTROS POD? Answer: It could be due to your notebook is 16:10 aspect ratio, projecting through POD to a 16:10 monitor. Let’s make it into 2 steps: Notebook Content (16:10) → POD Canvas (16:9): 16:10 aspect ratios scale down to fit the 16:9 canvas. Black bars may appear on both sides of the screen. POD (16:9) → Monitor (16:10): Additional black bars may appear on the sides, as the monitor compensates for the POD's 16:9 output. 16: 9 aspect ratios with black bars on sides scale up to fit the 16:10 canvas. Black bars may appear on 4 edges on the screen. Summary: Black bars appear on 4 edges on the monitor." }, "name" : "Are there black bars on all four sides of the screen when projecting from the Pod?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Please check the presentation mode settings. 1. Press Windows + P 2. Ensure that ‘PC screen only’ is not selected." }, "name" : "When the pod is connected to a PC or laptop, it displays a purple/pink LED and fails to share content. However, it works properly on some PCs/laptops. What could be the reason?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Q: Why can't the ASTROS App find the Station? A: The App only supports discovery within the same network segment. Please ensure your computer and the Station are on the same subnet. If the Station still doesn't appear, please manually enter the Station's IP address to connect. Q: Why is Google Cast unable to find the Station? A: Please go to the Station's settings page and verify that the \"Date and Time\" settings are correct. Re-scan after calibrating the time." }, "name" : "Connection & Discovery" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Q: Why is there no sound when using the Windows App? A: First, check if the App's control panel is muted. If unmuted and there is still no sound, note that some computers using AMD CPUs or Conexant drivers require you to also unmute the computer's system volume to sync the audio. Q: Why is there no sound when using the macOS App? A: macOS requires the BlackHole audio driver. Ensure it has been installed as instructed and that the ASTROS App has been granted the necessary permissions in System Settings. Q: Why is there no sound from my MacBook after closing the macOS App? A: The system may not have automatically switched back to the default output. Please go to macOS \"Sound Settings\" and manually change the Output device from BlackHole back to \"MacBook Pro/Air Speakers.\" Q: Why is the frame rate slow when using Remote View? A: This is usually related to the computer's power management. Please adjust your computer's power settings to \"High Performance\" or \"Balanced\" mode to improve the refresh rate. Q: Why can't I project by clicking the AirPlay icon within YouTube on macOS? A: We recommend using the macOS built-in \"Screen Mirroring\" feature to connect to the Station first, then play the YouTube video after the connection is established. Q: Why is the screen black when projecting via QuickTime? A: The Station does not support AirPlay Digital Rights Management (DRM). We recommend using the ASTROS macOS App for screen mirroring instead." }, "name" : "Audio & Video Issues" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Q: What is the difference between the Windows App \"Installer\" and \"Portable\" versions? A: The Installer version associates Quick Join files (.aqj) with the App and provides OTA (Over-the-Air) online update functionality. Q: How do I perform a silent installation or uninstallation of the Windows App? A: Please open the Command Prompt as an Administrator and execute the following commands (assuming the installer is located on the D: drive): Install: msiexec /i D:\\ASTROSApp.msi /qn Uninstall: msiexec /x D:\\ASTROSApp.msi /qn" }, "name" : "Versions & Installation" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Step 1: Connect to BYOM Locate the BYOM icon within the ASTROS App and click on it. Icon turns Green: You have successfully connected. Step 2: Configure Your Conference Software Once connected, you can use the audio and video peripherals attached to the ASTROS Station. Open your preferred conferencing software (e.g., Zoom, Microsoft Teams, Google Meet) and adjust the following settings: Video Settings Enable your Camera. Go to Settings. Select \"Virtual Camera\" as your camera source. Audio Settings Enable your PC Microphone and Speakers. Go to Settings. Select \"ASTROS Virtual Speaker\" as your speaker source. Select \"ASTROS Virtual Microphone\" as your microphone source. I cannot find the icon on my ASTROS App. Please ensure the video conferencing device is securely connected to the Station. Additionally, verify that the camera, microphone, and speaker icons are visible on the standby screen. My BYOM icon is greyed out. Please install the ASTROS App BYOM driver before attempting to use this function. Exclamation mark on the BYOM icon The ASTROS App provides a 7-day trial, allowing you to fully experience the BYOM feature. After your 7-day trial of BYOM expires, please contact our Sales team to purchase a license. Contact us via our website: https://astrogate.com/contact-us Cannot find \"Virtual Camera\" in the camera sources. Please ensure that camera access permissions are enabled for the software you are using (e.g., Windows Camera, Microsoft Teams, or Zoom)." }, "name" : "How to Use the BYOM Function via the ASTROS App" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "First, ensure the ASTROS App is installed on your device (Supported on Windows, macOS, iOS, and Android). 1. Access Remote View Simply click the Remote View icon shown below: For Windows/Mac: For iOS/Android: 2. View the Main Screen The main display will now be wirelessly delivered to your device. From here, you can: Download the current screen image by clicking . Copy the screen image to your clipboard by clicking . 3. Connection Limits One ASTROS Station can deliver the main screen to a maximum of 20 devices simultaneously. Q: Why is the Remote View button greyed out and unable to be enabled? A: Please ensure that the \"Allow Remote View\" setting is enabled. You can find this option on either the Landing Page or within the OSD Menu on your IFP." }, "name" : "How to Use the Remote View Function in the ASTROS App" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Follow these steps to share your PC screen or specific application windows across two or more monitors using ASTROS Stations. 1. Network Preparation Ensure that both ASTROS Stations (connected to your monitors) and your laptop are connected to the same local sub-network. 2. Launch the ASTROS App Open the ASTROS Windows App on your laptop. If your devices are on the same network, the two Stations will automatically appear in the device list. 3. Connect to Multiple Stations Enable Connections: Toggle the switch \"On\" for each Station you wish to use, one by one. Start Mirroring: Click the Play button. Your desktop screen will now be projected to the connected monitors. 4. Manage Content Sharing To display different content on each screen, use the Window Sharing feature: Click the Window Sharing button within the app. Choose your View: You can select whether to share your Entire Screen or a specific App Window. Repeat this process for each connected screen to customize what is displayed on each monitor." }, "name" : "How to Display Different Content to Multiple Monitors via ASTROS App" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Is more than one VM connected to the same environment? If you have multiple VMs (e.g., VM A and VM B) and the device appears offline on VM A, please check if it shows as \"Online\" on VM B. 1. If the device is online on another VM: To ensure the device connects to the correct VM, follow these steps: Case A: Both VMs use the same IP address Directly Reset the device: Go to Station > Configuration > System > Reset. Crucial: Ensure only VM A is running during the connection process to avoid conflicts. Case B: VMs use different IP addresses Update the server path: Go to Station > Configuration > Remote Access. Change the ASTROS Manager server field from the default name to your specific ASTROS server IP address, then click Apply. 2. If the device is offline on both VMs: Reboot the device: Go to Station > Configuration > System > Reboot. Note: These steps (Reboot, Reset, or changing the Domain Name) also serve as basic troubleshooting even if you are only using a single VM." }, "name" : "Device Offline" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Prerequisites Download and install VirtualBox on your PC. Important: Please reboot your PC after the installation is complete to ensure all drivers are correctly loaded. How to set up the ASTROS Manager Virtual Machine 1. Download the VM File Download the ASTROS Manager Virtual Machine (.ova) file from our official website: Astrogate Downloads 2. Import the Appliance You can start the import process in two ways: Option A: Double-click the downloaded .ova file. Option B: Open VirtualBox, go to File > Import Appliance, and select the downloaded .ova file. Click \"Finish\" to complete the import process. 3. Configure Network Settings Before starting the VM, ensure the following network settings are correctly configured: Attached to: Bridged Adapter Name: Select your PC's active network adapter (e.g., your Ethernet or Wi-Fi card). Adapter Type: Select the appropriate network adapter type for your system. Example: Intel PRO/1000 MT Desktop (82540EM) Advanced: Ensure the \"Cable Connected\" checkbox is enabled. 4. Launch the VM Double-click the Virtual Machine in the list to start it. Once the system boots up, the ASTROS Manager server interface will appear, indicating it is running. 5. Log In You can now log in to the ASTROS Manager for further configuration. Default Password: admin" }, "name" : "VM Setup Guide" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "1. Start the ASTROS Virtual Machine Double-click the ASTROS Manager VM in VirtualBox. Wait for the following message to appear on the console: \"Please visit one of the following websites to manage your ASTROS stations: https://[IP]\" 2. Log In to ASTROS VM To configure a static IP, you must log in to the VM console: Press Enter to bring up the login prompt. Enter the credentials: Login: mgmadmin Password: mgmadmin 3. Access Network Configuration Enter the following commands to navigate to the network settings directory: mgmadmin@AstrogateMGM-94B0:~$ sudo su [sudo] password for mgmadmin: root@AstrogateMGM-94B0:/home/mgmadmin# cd /etc/netplan/ root@AstrogateMGM-94B0:/home/mgmadmin# ls 00-installer-config.yaml root@AstrogateMGM-94B0:/home/mgmadmin# vi 00-installer-config.yaml A screenshot for reference in the test VM: 4. Modify Network Settings In the vi editor, press the \"i\" key to enter Insert Mode. ! Important ! YAML files are sensitive to spacing. Ensure you follow the exact indentation format below: 5. Save and Apply Changes After editing, press the Esc key. Type :wq and press Enter to save and exit the editor. Run the following commands to apply the new settings and restart the system: ”00-installer-config.yaml” 12L, 276C written root@AstrogateMGM-94B0:/home/mgmadmin# netplan apply root@AstrogateMGM-94B0:/home/mgmadmin# reboot   A screenshot for reference in the test VM: 6. Verification After the reboot, the VM will restart. Wait for the welcome screen to appear. Confirm that the displayed URL reflects your new Static IP. You can now access the ASTROS Manager web interface. Default Web Password: admin" }, "name" : "Setting a Static IP for ASTROS Manager VM" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "If your device appears Offline, please check if you have connected two or more Virtual Machines (VMs) within the same environment. For instance, if you have VM(A) and VM(B), and the device needs to be connected to VM(A), please verify if it is currently showing as \"Online\" on VM(B). 1. If the device is Online on the other VM: Please follow these steps to ensure the device connects to the correct VM: Case A: Both VMs use the same IP address Directly Reset the device: Go to Station Configuration Page > System > Reset. Ensure only VM(A) is running. Stop other VMs to avoid connection conflicts caused by multiple instances running simultaneously. Case B: VMs use different IP addresses Manually point the device to the correct server: Go to Station Configuration Page > Remote Access > ASTROS Manager server. Change the default name to your specific ASTROS server IP address and click Apply. Version support Station FW: 2.2.1.428 or later Web: 2.0.0.52 or later 2. If the device is Offline on both VMs: Reboot the device: Go to Station Configuration Page > System > Reboot. Basic Troubleshooting: Even if you are only using one VM, you can follow the steps above (Reboot, Reset, or updating the Server IP/Domain Name) to resolve connection issues." }, "name" : "Device Offline Troubleshooting" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "To migrate your ASTROS Manager Virtual Machine (VM) and its configurations to a new PC, please follow these steps: Pre-installation Download and install VirtualBox on your new PC. Reboot your PC after the installation is complete to ensure all drivers are properly initialized. Step 1: Export the VM from the Original PC Open VirtualBox and go to File > Export Appliance. Select the Virtual Machine you wish to export. Browse and select your desired File Location, then click the Finish button. The .ova file will be saved in the folder you specified. Step 2: Import the VM to the New PC Copy the .ova file to the new PC. Open VirtualBox and go to File > Import Appliance. Select the .ova file and click Finish. Step 3: Network Configuration (Critical) Before launching the VM, please ensure the network settings match the new hardware: Select the VM and go to Settings > Network. Ensure the Network Adapter is set to the correct physical adapter of your current PC. Click OK. Step 4: Launch and Log In Double-click the Virtual Machine to start it. Once the ASTROS Manager server is running, you can log in to the web interface for further configuration. Default Password: admin" }, "name" : "Moving a VM to Another Device" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Make sure the video is not muted. When sharing content from an iPhone or iPad via AirPlay, the audio may be muted by default. Turn up the volume on your device and check the video's audio settings." }, "name" : "Why is there no sound when I use AirPlay to share content on the screen?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Please go to Nureva Configuration page > USB port: select “FullSpeed”. Reference: https://support.nureva.com/docs/adjusting-usb-speed-with-nurevaapp" }, "name" : "When using the AS-201 BYOM feature, the Nureva microphone is detected correctly, but why is there no speaker output from the HDL310 or HDL410?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "This is expected behavior in macOS and also occurs when using our Pod (Sender) or a direct HDMI connection. When audio is output through an external digital audio device, macOS may disable the system volume controls. As a workaround, you can use eqMac or another third-party audio control application to adjust the output volume. Third-party tool: Tool download link: eqMac - System Audio processing for macOS The forum information for the reference: Why does OSX/MacOS lock the volume control for external devices. Is there a way around it?" }, "name" : "When using macOS with USB-C Mirror selected as the audio output, the volume bar cannot be adjusted." } ] } ```