Privacy Policy

Last updated: September 20, 2024

Last updated: September 20, 2024 

 
This Privacy Policy for Astrogate Inc. ('we', 'us', 'our') explains how we may collect, use, store, and share ('process') your personal data when you engage with our services ('Services'), including: 

  • Interacting with us through sales, marketing, or events 

Have questions or concerns? This document will guide you through your privacy rights and choices. As the controller of your personal data, we are responsible for how it is handled. If you disagree with our practices, please refrain from using our Services. For any further inquiries, please contact us by using the contact form below or write us an Email to service@astrogate.com.

 

KEY POINTS SUMMARY 


This overview highlights the main points from our Privacy Policy. For more details on any of these topics, you can click the provided links or refer to the table of contents to find specific sections. 

  • Do we process sensitive personal data? 
    Some jurisdictions classify certain information—like racial or ethnic background, sexual orientation, or religious beliefs—as sensitive. We do not process sensitive personal data. 
  • How do we process your data? 
    We use your information to provide and improve our Services, communicate with you, ensure security, prevent fraud, and comply with legal obligations. In some cases, we process your data with your consent and only when we have a legal basis to do so. Learn more about how your data is processed.
  • When and with whom do we share your personal data? 
    We may share your data in specific circumstances and with certain third parties. Learn more about data sharing. 
  • How do we safeguard your data? 
    We have appropriate technical and organisational measures in place to protect your personal information. However, no internet-based transmission or storage method is entirely secure, so we cannot guarantee complete protection against unauthorised access. Learn more about our security measures.
  • How can you exercise your rights? 
    The simplest way to exercise your rights is by contacting us at service@astrogate.com or by filling in the contact form. We will review and act on your request in accordance with the relevant data protection laws. 

Want more details about how we handle your data? Then please refer to the Privacy policy below.

 

Table of Contents

  1. What Information do we collect?
  2. How do we process your information?
  3. What legal grounds do we reply on to process your information? 
  4. When do we share your personal data and with whom?
  5. Do We Use Cookies and other Tracking Tools? 
  6. Is Your Data Transferred internationally? 
  7. How Long Do We keep your information? 
  8. How do we keep your information safe?
  9. Do we collect information from minors?
  10. What are your privacy rights?
  11. Controls for do-not-track features
  12. Do United States residents have specific privacy rights?
  13. Do other regions have specific privacy rights? 
  14. Will we update this notice?
  15. How to contact us regarding this notice?
  16. How to review, update, or delete your data

 

1. What information do we collect?

Personal Information You Provide to Us 

In short: We collect the personal data you voluntarily share with us. 

We collect personal information that you voluntarily provide when you express interest in our company, products, or services, or when you interact with us through our Services or by reaching out to us directly.

Information You Provide:

The specific personal information we collect depends on your interaction with our Services, the choices you make, and the products or features you use. This may include: 

  • Names 
  • Phone numbers 
  • Email addresses 
  • Job titles 

Sensitive Information: 

We do not handle sensitive personal information. 

It's important that any personal data you provide is accurate, complete, and up to date. Please inform us of any changes to your information by using this contact form.

Information Collected Automatically 

In short: Certain data—such as your IP address, browser type, and device details—are automatically collected when you use our Services. 

When you visit or navigate through our Services, some information is gathered automatically. While this data doesn’t directly identify you (such as your name or contact info), it may include details about your device and how you interact with our Services. This could involve your IP address, browser type, device characteristics, operating system, language preferences, referring URLs, device name, country, location, and usage information. This data helps ensure the security and functionality of our Services and is also used for internal analytics and reporting. 

Like many other businesses, we also gather information via cookies and similar technologies. 

The types of automatically collected data include: 

  • Log and Usage Data: This is service-related information our servers collect, which may include your IP address, device info, browser type and settings, as well as details about your activity while using the Services (e.g., pages viewed, searches made, and feature usage). This data can also include system events like error reports or crash data. 
  • Device Data: We collect data about the devices you use to access our Services, such as your IP address, device ID numbers, location, browser type, hardware model, Internet service provider, mobile carrier, and system configuration details. 
  • Location Data: Depending on your device’s settings, we may collect location information that could be either precise or approximate. This data might come from GPS or similar technologies to determine your current location (e.g., based on your IP address). You can choose to deny or disable location tracking, but this may limit certain functionalities of the Services. 

Google API 

Our use of information obtained from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. 

Information Collected from External Sources 

In short: We may receive limited data from external sources such as public databases or marketing partners. 

To enhance our marketing efforts, services, and the accuracy of our records, we may obtain additional data about you from external sources like public databases, marketing affiliates, data providers, or third-party partners. This information can include mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, social media profiles, and customized profiles for targeted ads or event promotions. 

 

2. How do we process your information?

In short: We handle your information to provide, enhance, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also process your data for other purposes with your consent. 

We process your personal data for several reasons, depending on how you engage with our Services, including: 

  • Requesting Feedback: We may use your information to ask for feedback and follow up with you regarding your experience using our Services. 
  • Sending Marketing and Promotional Messages: With your consent and according to your marketing preferences, we may use the personal data you provide to send you promotional materials or marketing content. You can choose to opt out of receiving marketing emails at any time. For more information, see the section below titled 'WHAT ARE YOUR PRIVACY RIGHTS?' 
  • Identifying Usage Trends: We analyze how you use our Services to better understand usage patterns, which helps us improve and optimize our offerings. 
  • Evaluating Marketing Campaigns: We process your information to gauge the success and relevance of our marketing and promotional efforts, ensuring they resonate with you. 
  • Protecting Vital Interests: In situations where it is necessary to protect someone's vital interests, such as preventing harm, we may process your information for safety purposes. 

 

 3. What legal grounds do we rely on to process your information?

In short: We only handle your personal data when it is necessary, and we have a lawful basis to do so, such as your consent, compliance with legal requirements, providing services, fulfilling contracts, protecting your rights, or serving our legitimate business interests. 

If you are in the EU or UK, this section applies to you. The General Data Protection Regulation (GDPR) and UK GDPR require us to outline the valid legal grounds we rely on to process your personal information. We may use the following legal bases for processing: 

  • Consent: If you have granted us permission to use your personal data for a particular purpose, we will process it accordingly. You can revoke your consent at any time. To do this, please either fill in this contact form or use the 'Unsubscribe' tab in the footer of our communications.
  • Legitimate Interests: We may process your data when it is reasonably required to pursue our legitimate business interests and when these interests do not override your personal rights and freedoms. For instance, we might use your personal data to: 
  • Inform users about promotions and discounts on our services and products 
  • Analyze how our Services are used to improve engagement and retention 
  • Support marketing initiatives 
  • Gain insights into how users interact with our products to enhance the overall user experience 
  • Legal Obligations: We may handle your data to meet legal requirements, such as cooperating with law enforcement or regulatory agencies, defending our legal rights, or providing information as evidence in legal proceedings. 
  • Vital Interests: We may process your data if necessary to protect your vital interests or those of another person, such as in situations involving threats to personal safety. 

If you are located in Canada, this section applies to you. We may process your information if you have given explicit consent for a specific purpose, or in cases where your consent can be inferred. You can withdraw your consent at any time. 

In certain situations, we may be allowed to process your data without your consent, including but not limited to: 

  • If it's in the best interest of an individual and timely consent cannot be obtained 
  • For purposes of fraud detection and prevention 
  • In business transactions, provided specific conditions are met 
  • For assessing or settling insurance claims based on witness statements 
  • For identifying individuals in cases of illness, injury, or death and contacting next of kin 
  • If we believe someone is, has been, or may become a victim of financial abuse 
  • If obtaining consent would compromise the accuracy or availability of the information needed to investigate a breach of agreement or law 
  • When complying with legal subpoenas, warrants, or court orders requiring the production of records 
  • If the information was created in a work, business, or professional context and aligns with the original purpose of collection 
  • When collecting data for journalistic, artistic, or literary purposes 
  • When the information is publicly accessible and specified by regulations 

 

4. When do we share your personal data and with whom?

In short: We may disclose your information in particular situations outlined here and/or with the following third-party entities. 

  • Service Providers, Contractors, and External Vendors: We may share your information with external service providers, vendors, contractors, or agents (collectively referred to as 'third parties') who carry out services on our behalf. These third parties need access to your data to perform their tasks. Contracts with these parties ensure they only handle your personal information for specific purposes as directed by us. They are prohibited from sharing your data with anyone else and are required to safeguard the information and retain it only for the duration we instruct. 

Here are some of the third parties we may share your personal information with: 

  • Advertising, Direct Marketing, and Lead Generation: Google AdSense, Bing Ads 
  • Cloud Storage and Hosting: Amazon Web Services (AWS) 
  • Communication and User Interaction: HubSpot Email 
  • Data Backup and Security Solutions: Amazon Glacier 
  • Remarketing Platforms: Google Analytics Remarketing, Google Ads Remarketing, Facebook Custom Audience 
  • Social Media Advertising and Sharing: Facebook Ads, LinkedIn Ads, LinkedIn Social Plugins 
  • Web and Mobile Analytics: Google Analytics, HubSpot Analytics 
  • Website Testing and Optimization: Google Website Optimizer, Google Play Console 
  • Business Transfers: In the event of a merger, asset sale, financing, or the acquisition of all or part of our business, your personal information may be shared or transferred as part of these transactions. 
  • Collaborative Business Partners: We may share your data with our partners to promote certain services, products, or marketing campaigns tailored to you. 

 

5. Do we use cookies and other tracking tools?

In short: Yes, we may utilize cookies and other tracking methods to gather and store your information. 

We may rely on cookies and similar technologies (such as web beacons and pixels) to collect data when you engage with our Services. These tracking tools serve multiple purposes, including maintaining the security of our platform, preventing technical issues, fixing bugs, remembering your preferences, and supporting essential site functions. 

Additionally, we allow certain third parties and service providers to use tracking technologies within our Services for analytics and advertising purposes. These technologies assist in managing and displaying ads, tailoring them to your interests, and sending reminders for abandoned shopping carts (based on your communication settings). These external providers use tracking tools to deliver ads about products and services that match your interests, which may be shown on our platform or across other websites. 

In some cases, under specific U.S. state laws, the use of such tracking technologies might be classified as a 'sale' or 'sharing' (including targeted ads). If you wish to opt out of these tracking mechanisms, you can do so by following the instructions outlined in the section titled 'DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?'. 

For detailed information on how we use these technologies and how you can opt-out of certain cookies, please refer to our Cookie Policy. 

Google Analytics We may share data with Google Analytics to monitor and analyze usage patterns of our Services. Some of the features we may enable through Google Analytics include Remarketing, Google Display Network Impressions Reporting, and Demographics and Interests Reporting. If you prefer not to be tracked via Google Analytics across our platform, you can opt-out by visiting Google Analytics Opt-Out. You can also manage your preferences for Google Analytics Advertising Features by adjusting your Ads Settings or mobile app settings. Additional opt-out options are available at Mobile Choice. To learn more about Google's privacy practices, visit their Privacy & Terms page.

 

6. Is your information transferred internationally?

In short: Yes, we may transfer, store, and handle your information in countries outside of your own. 

Our servers are based in the United States and Germany. If you're accessing our Services from a location outside these countries, please note that your information may be transferred to, stored in, and processed at our facilities and those of any third parties we share your personal data with (as mentioned in the section 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?'), including the United States and other nations. 

For residents of the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, it's important to understand that these countries may not have data protection laws that are as comprehensive as those in your home country. Nevertheless, we will take all necessary steps to ensure that your personal information is safeguarded in line with this Privacy Notice and applicable laws. 

European Commission's Standard Contractual Clauses: To protect your personal information during international transfers, we utilize the European Commission's Standard Contractual Clauses for interactions between our group companies and our third-party providers. These clauses mandate that all recipients uphold the same level of data protection for personal information sourced from the EEA or UK, in compliance with European data protection regulations. We can provide copies of our Standard Contractual Clauses upon request. Additionally, we have implemented similar protective measures with our third-party service providers and partners, and further details are available upon request. 

 

7. How long do we keep your information?

In short: We retain your information only for as long as necessary to achieve the objectives specified in this Privacy Notice, unless a longer retention period is mandated by law. 

We will maintain your personal information only for the duration necessary to fulfill the purposes stated in this Privacy Notice, unless the law requires or allows us to keep it longer (for example, for tax, accounting, or other legal reasons). 

Once we no longer have a valid business reason to process your personal information, we will either delete or anonymize it. If deletion isn’t feasible (such as when your information is stored in backup archives), we will securely store the personal information and prevent any further processing until it can be deleted. 

 

8. How do we keep your information safe?

In short: We strive to safeguard your personal information using a combination of organizational and technical security measures. 

We have established reasonable and appropriate technical and organizational measures to ensure the security of any personal information we handle. However, despite these efforts and safeguards, no electronic transmission over the Internet or data storage method can be completely secure. Therefore, we cannot guarantee that unauthorized parties, such as hackers or cybercriminals, will not be able to bypass our security measures and unlawfully access, collect, or alter your information. While we will take all possible precautions to protect your personal data, the transmission of that information to and from our Services is done at your own risk. It’s important that you access our Services from a secure environment.

 

9.Do we collect information from minors?

In short: We do not intentionally gather data from or target children under 18 years old. 

We do not intentionally collect or request information from children under 18, nor do we market to them or sell their personal information. By using our Services, you confirm that you are at least 18 years old or that you are a parent or guardian of a minor and consent to their use of our Services. If we discover that we have collected personal information from someone under 18, we will deactivate the account and take reasonable steps to delete that data from our records. If you become aware of any information we may have collected from children under 18, please reach out to us at frederic.nestler@astrogate.com. 

 

10. What are your privacy rights?

In brief: Depending on where you live, such as in the US, the European Economic Area (EEA), the United Kingdom (UK), Switzerland, or Canada, you have rights that give you more control over your personal information. You can review, modify, or delete your account at any time, depending on your location. 

In some regions, including the EEA, UK, Switzerland, and Canada, you are entitled to specific rights under relevant data protection laws. These rights may include: (i) the ability to request access to and obtain a copy of your personal information; (ii) the right to request corrections or deletions; (iii) the right to limit the processing of your data; (iv) the right to data portability, where applicable; and (v) the right not to be subjected to automated decision-making. In certain situations, you may also have the right to object to the processing of your information. To make such requests, please contact us using the details in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. 

We will evaluate and respond to any requests in line with applicable data protection laws. If you are in the EEA or UK and believe we are processing your personal information unlawfully, you also have the right to file a complaint with your local data protection authority or the UK data protection authority. If you are in Switzerland, you can reach out to the Federal Data Protection and Information Commissioner. 

Withdrawing Consent: If we rely on your consent to process your personal information, you can withdraw it at any time. To do so, please contact us using the details in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. Keep in mind that withdrawing your consent does not affect the legality of the processing that occurred before your withdrawal, nor will it impact any processing based on lawful grounds other than consent. 

Opting Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in those emails or by contacting us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. Once unsubscribed, you will be removed from our marketing lists, but we may still send you service-related messages necessary for managing your account or responding to requests. 

Cookies and Tracking Technologies: Most web browsers accept cookies by default, but you can typically adjust your browser settings to remove or reject cookies. Keep in mind that disabling cookies may affect your ability to use certain features of our Services. 

If you have any questions or comments regarding your privacy rights, feel free to email us at service@astrogate.com. 

 

11. Controls for do-not-track features

Most web browsers, along with some mobile operating systems and applications, have a Do-Not-Track (DNT) option that you can enable to express your preference for not having your online browsing activities monitored or collected. Currently, there is no established technology standard for recognizing and implementing DNT signals, so we do not respond to DNT requests or any other mechanisms that indicate your desire to avoid tracking online. If a standard for online tracking is established in the future, we will update you about it in a revised version of this Privacy Notice. 

In compliance with California law, we want to inform you about our response to web browser DNT signals. Since there is no recognized industry or legal standard for acknowledging or honoring DNT signals at this time, we do not currently respond to them.

 

12. Do United States residents have specific privacy rights?

In Summary: If you reside in states like California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you have rights that allow you to access and request information about the personal data we hold about you, correct any inaccuracies, obtain copies, or request deletion of your information. You may also withdraw your consent regarding our processing of your data. These rights may be subject to limitations under applicable law. Additional details are provided below. 

Categories of Personal Information We Collect: In the past twelve (12) months, we have gathered the following types of personal information: 

  • Category A: Identifiers (e.g., name, email address, IP address) - Collected 
  • Category B: Personal information as defined by California law (e.g., name, contact details, employment history) - Collected 
  • Category C: Protected classification characteristics (e.g., gender, age) - Not Collected 
  • Category D: Commercial information (e.g., purchase history) - Not Collected 
  • Category E: Biometric information (e.g., fingerprints) - Not Collected 
  • Category F: Internet activity (e.g., browsing history) - Not Collected 
  • Category G: Geolocation data (e.g., device location) - Collected 
  • Category H: Audio and visual information (e.g., recordings) - Not Collected 
  • Category I: Employment-related information (e.g., job title) - Not Collected 
  • Category J: Education information (e.g., student records) - Not Collected 
  • Category K: Inferences from collected data (e.g., profile summaries) - Not Collected 
  • Category L: Sensitive personal information - Not Collected 

We may also gather personal information through direct interactions, including customer support, surveys, and service inquiries. 

Retention of Personal Information: We will retain your personal information as long as necessary for our services: 

  • Category A: Until you request deletion 
  • Category B: Until you request deletion 
  • Category G: Until you request deletion 

Sources of Personal Information: For more details on where we obtain your personal information, please refer to the section titled 'WHAT INFORMATION DO WE COLLECT?' 

Usage and Sharing of Personal Information: For information on how we utilize your data, see 'HOW DO WE PROCESS YOUR INFORMATION?' We collect and share personal information through targeting cookies and social media cookies. 

Disclosure of Personal Information: We may share your personal data with service providers under a contractual agreement. More details about our disclosure practices can be found in 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?' 

We have not sold or shared any personal information for commercial purposes in the last twelve (12) months. However, we have disclosed certain categories of information to third parties for business purposes during that time. 

Your Rights: As a resident of certain US states, you have specific rights regarding your data. While these rights can vary, they generally include: 

  • Right to know if your data is being processed 
  • Right to access your data 
  • Right to correct inaccuracies 
  • Right to request deletion of your data 
  • Right to obtain a copy of your shared data 
  • Right to non-discrimination for exercising these rights 
  • Right to opt out of targeted advertising and profiling 

Depending on your state, additional rights may include: 

  • Right to know categories of third parties with whom your data has been shared 
  • Right to know specific third parties receiving your data 
  • Right to limit the use and disclosure of sensitive data 
  • Right to opt out of data collection through voice or facial recognition features 

Exercising Your Rights: To exercise these rights, please contact us at service@astrogate.com or refer to the contact information at the end of this document. 

If you wish, you can designate an authorized agent to make requests on your behalf. We may require proof of their authorization. 

Request Verification: Upon receiving your request, we will need to verify your identity to confirm you are the individual we have data on. We will use the information provided solely for this verification process. If we cannot verify your identity based on our records, we may ask for additional information. 

If the request is made through an authorized agent, additional verification may be necessary, along with a signed authorization from you. 

Appeals: If we deny your request under certain US state laws, you may appeal our decision by emailing us at service@astrogate.com. We will provide a written explanation of our response to your appeal. If your appeal is denied, you have the right to file a complaint with your state attorney general. 

California 'Shine The Light' Law: Under California Civil Code Section 1798.83, known as the 'Shine The Light' law, California residents can request information regarding categories of personal information disclosed to third parties for direct marketing purposes. If you would like to make such a request, please contact us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' 

 

13. Do other regions have specific privacy rights?

In Summary: Depending on your country of residence, you may have additional privacy rights. 

Australia and New Zealand: We collect and handle your personal information in accordance with the obligations set forth by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020. This Privacy Notice fulfills the notification requirements outlined in both acts, detailing the types of personal information we collect, the sources of that information, the purposes for its collection, and other recipients of your data. 

If you choose not to provide the necessary personal information, it may limit our ability to offer you the products or services you desire or to respond to your inquiries. 

You have the right to request access to or correction of your personal information at any time. To make such a request, please contact us using the details in the section titled 'HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?' If you believe we are unlawfully processing your information, you can file a complaint regarding a violation of the Australian Privacy Principles with the Office of the Australian Information Commissioner, or a breach of New Zealand's Privacy Principles with the Office of the New Zealand Privacy Commissioner. 

Republic of South Africa: You also have the right to request access to or correction of your personal information. You can do this by contacting us through the details provided in the section 'HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?' 

If you are not satisfied with our response to any complaint regarding our handling of personal information, you can reach out to the Information Regulator of South Africa. Here are their contact details: 

 

14. Will we update this notice?

In Summary: Yes, we will revise this notice as needed to comply with applicable laws. 

We may occasionally update this Privacy Notice. Any revised version will have a new 'Revised' date displayed at the top. If we make significant changes, we may inform you by prominently posting a notice or by sending you a direct notification. We recommend that you review this Privacy Notice regularly to stay informed about how we protect your information.

 

15. How to contact us regarding this notice?

If you have any questions or comments about this notice, you can reach out to our Data Protection Officer (DPO) via email at frederic.nestler@astrogate.com, by phone at 0966167571, or by mail at: 

Astrogate Inc. 
Data Protection Officer 
11F, No. 120, Qiaohe Rd, 
Zhonghe District, New Taipei City, Taiwan 235 
Taiwan 

 

16. How to review, update, or delete your data

Depending on the laws in your country or state of residence in the US, you may have the right to access the personal information we hold about you, receive details about how we process it, correct any inaccuracies, or request the deletion of your personal information. You may also withdraw your consent for us to process your data. Please note that these rights may be subject to certain legal limitations. To review, update, or delete your personal information, please fill out the form below:

Got any data request?

Then please fill out the form below. We will review your request and get back to you as soon as we can!